Strategic Customer Success Lead - Legal Tech & AI
Epiq eDiscovery Solutions
Epiq eDiscovery Solutions, based in New York, seeks a Customer Success Manager to guide clients from go-live through renewal and ensure lasting value from our AI-powered platform. You will take over each account from a Forward-Deployed Legal Engineer and own it for the life of the relationship, advising legal teams you serve across regions including EMEA and APAC. You'll collaborate with Legal Engineers, Customer Enablement Specialist, Product, Engineering, and Sales, and you don't need to be a
#J-18808-Ljbffr- ...Strategic Customer Success Lead New York, Hybrid We are looking for a Strategic Customer Success Lead... ...customers navigate the rapidly evolving AI landscape by providing thought... ...strategic partnershipsideally in SaaS, ad tech, or marketing technology. ~ Proven experience...SuggestedImmediate start
$180k - $215k
...clean, permissioned, and AI-ready. Our software is... ...and builds trust with customers and partners. Unlike... ...is hiring a Customer Success Lead to own relationships with... ...to 25 of our largest strategic customers. You will... ...CIPM certification or a legal background Hands-on...LegalFull timeLive inWork at officeRemote workFlexible hours- ...Black Ore is building the leading AI platform designed to... ...Trust Ventures and leading tech founders/angel... ...of the function, role, customer, and problem space Team... ...6+ years in customer success, account management, implementation... ...CPA, accounting, legal or other professional...LegalFor contractorsRelocation packageFlexible hours
- OpenLoop Health Partners is seeking a Customer Marketing Manager to design, operate, and lead end-to-end customer campaigns.... ...with Sales and Customer Success to expand programs and drive adoption... ...healthcare portfolio. You will leverage AI tools to analyze data, draft copy...Suggested
- ...effective and creative legal guidance that... ...Intellectual Property & Strategic Sourcing (TIPSS) Law Group. The successful candidate is a... ...including Generative AI, Agentic AI, machine... ...attorney will lead the negotiation of... ...collaborations with emerging tech providers.High-...LegalWork at officeLocal area3 days per week
- ...present of AI's Enterprise Account Manager role focuses on owning relationships with... ...and coordinating across teams to ensure customer success in AI contract review solutions. The... ...deeply, and demonstrate trust with in-house legal teams by showing concrete value. This...LegalContract work
- ...The Customer Insights Lead is responsible for managing and growing... ...while ensuring the successful delivery of market research... ...is an innovative tech startup, redefining... ...tech automation and AI to the entire end-to-... ...help them with their strategic business decisions Our...Contract workWork at officeRemote work
- Darwin AI is seeking a proactive Customer Success professional to manage strategic accounts and drive value across our AI-driven SaaS platform. You will lead MBRs, identify expansion opportunities, and coordinate with Support, Product, and Engineering to ensure customer...
$105k - $125k
...Customer Success Manager This role is based in Soho, New York City and... ...Flowcode Flowcode is the leading offline-to-online conversion... ...driven design with next-gen QR tech to power instant, privacy-... .... Executive engagement, Strategic QBRs, Campaign Reviews: to multi...Work at office- Standard Metrics is hiring for a Customer Success professional to manage post-sales relationships with top VC/PE-backed clients, driving... ...customer needs into actionable insights. The role emphasizes strategic relationship building with executives, managing renewals and...Remote job
- ...enables more than 60+ leading health systems that... ...in decades. AI is reshaping how health... ...one of our earlier Strategic Account Executives,... ...opportunity to build flagship customer relationships,... ...with Product, Customer Success, Solutions Engineering, Legal, and Leadership...LegalFull timeContract workFlexible hours
- ...Customer Success Leader | AI Agent Platform | New York City Salary: $200k-$250K base/ $260k- $340k OTE + equity | Full-time, NYC office-based... ...risk early. Keep your own book. Personally own a set of strategic enterprise accounts, from onboarding and adoption through...Full timeWork at office
- ...the Experience. For us, customer experience is not an... ...voice and purpose. We help leading brands create and... ...business objectives.Provide Strategic Guidance: Offer expert... ...experience in Conversational AI, CCaaS, and FDE (... ...consistent with the Company's legal duty to furnish...LegalLive inWork at officeLocal area
- Location: Austria; Germany Customer Success Manager - BEAMON AI (DE/AT) As our Customer... ...include providing data-driven strategic insights, maintaining high... ...accelerate their legal work through the power of... ...touchpoints in the legal or legal tech industry. Ability to stay...LegalContract workWork experience placementRemote workWork from homeHome office
- ...Security… Our client is a leading legal technology company... ...emerging leader in the legal tech industry, they provide... ...for career growth and success. As an Account... ...opportunities. Focus: Conduct strategic outbound prospecting... ...deep understanding of customer needs and pain points....LegalFull timeRemote workWorldwide
$121.5k - $191k
...Braze Customer Account Executive At Braze,... ...essential to our continued success. Our deep... ...serve as the account lead. You will work... ..., RevOps, Product, Legal and Marketing Coordinate... ...large and complex strategic customers ~... ...combine and activate AI agents, models, and...LegalContract workWork at officeFlexible hours$200k - $265k
...interpretable, and steerable AI systems. We want AI to be... .... Join Anthropic's Customer Success team in a high-visibility... ...across a small number of strategic accounts in our Enterprise Tech segment. As our dedicated... ...understand what it means to lead organization-wide change...Full timeWork at officeVisa sponsorshipFlexible hours$158k - $208.75k
Sr. Manager, Customer Success - Healthcare Cybersecurity ( Armis... ..., ServiceNow is the AI control tower for... ...Manager of Customer Success leads Armis's healthcare... ...portfolio, serving as the strategic bridge between... ...employment in accordance with legal requirements....LegalFull timeWork at officeImmediate startRemote workFlexible hours- ...Procurement Specialist in New York, NY. This on-site role focuses on strategic sourcing, vendor management, and contract negotiations to support our Ads department. You will partner with IT, Finance, Legal, and Security to shape the vendor roadmap, drive cost savings, and...LegalContract work
- ...productivity-enhancing precision tech, we are delivering... ...passionately innovates to drive customer efficiency and success. And we know innovation can... .... Job Purpose The Strategic Account Manager – Major Farms... ...and support agreements Lead business reviews with...Full time
- AuraOne seeks a strategic project lead with a J.D./Legal Expertise background to remotely evaluate AI outputs within legal review workflows. Reviewers assess citation accuracy, statutory reasoning, and policy adherence, flag risk, and document corrected analysis for model...LegalRemote job
- ...firms operate. Our AI-powered timekeeper... ...that transform how legal work is managed. We... ...seed round and rapid customer adoption, we’re... ...expanding our customer success team to keep up... ...paced, high-growth tech company — ideally in... ...founding Customer Success Lead, you won’t just...LegalWork at office
- ...Infrastructure | Security | AI | North America The... ...a visible role within Strategic Sales, responsible for... ...handover. What you will do Lead and orchestrate bids... ...sales, solution, finance, legal, delivery) through... ...and leadership Proven success managing large, complex...LegalShift work
$129.29k - $144.29k
...highly motivated individuals to join the Strategic Enterprise team. As an Enterprise... ...functionally with Sales, Ads, Marketing, Customer Success, and other cross-functional areas to drive... ...of criminal histories, consistent with legal requirements. If you have a disability...LegalFull timeWork at officeRemote work- Harvey is seeking a Customer Success Leader to manage and develop a team of seasoned CSMs supporting major law firm accounts... ..., Majors, you will shape how Harvey scales its strategic support for top clients. You will lead executive engagements, align teams around client...
$155k - $175k
...Prospecting and new-customer development are... ...relationships across legal, executive, and cross... ...build, and execute strategic territory and... ...Fortune 1000 prospects.Lead sophisticated, multi... ...Engineers, and Customer Success to conduct tailored... ...that, using AI to turn mountains of...LegalFull timeContract workWork at officeLocal areaRemote workWork from homeWork visa- ...data infrastructure, and AI. Modern accounting teams... ...product-market fit, a growing customer base, and backing from leading technology investors.... ...a leader to own Customer Success and build the function responsible... ...ideal candidate is both strategic and highly hands-on,...Full time
$221k - $262k
...Strategic Customer Success Manager We are Rokt. We are the global leader in ecommerce, on a mission... ...mParticle is widely recognized as one of the leading real-time customer data platforms (CDP... ...and satisfaction We are an AI-first company. We're a team of builders...- ...The Head of Client Success is a senior leader responsible... ...of KLDiscovery’s global Customer Success and client service function. Leading a worldwide organization... ...matter experts engage strategic accounts effectively.... ...eDiscovery, litigation support, legal technology, or a...LegalWorldwide
- ...DevelopmentPosted: 2026-09-29The Strategic Account Executive, Frontier AI is a senior... ...relationships with leading AI labs and other... ...sales role. The successful candidate brings... ...durable, expanding customer relationship.Req.#1... ...complex procurement, legal, and contracting processes...LegalTemporary work
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