Customer Service Representative

Irrigation Plus | North Fort Myers, FL

Are you highly organized, customer-focused, and enjoy keeping an office running smoothly? Irrigation Plus is seeking a dependable Customer Service Representative (CSR) to join our growing team. This role is ideal for someone who enjoys variety throughout the day—from assisting customers and supporting the field team to handling accounting tasks and ensuring office operations stay organized.

We're looking for someone who is reliable, computer savvy, and eager to be part of a collaborative team. Strong computer skills are essential, including comfort with Microsoft Office (especially Excel), email, and everyday office technology such as printers, scanners, and document management. If you're the type of person who enjoys solving problems, communicating with customers, staying on top of details, and being a dependable resource for both customers and coworkers, we'd love to meet you.

We value team members who are organized, honest, proactive, and professional and someone who is a straight shooter, works well with others, and takes ownership of their responsibilities while delivering exceptional customer service.

Responsibilities

· Answer incoming phone calls and provide friendly, professional customer service

· Schedule and log requests for service, quotes, and out-of-water calls

· Document customer concerns, service issues, and complaints for prompt follow-up

· Screen vendor calls, solicitations, and general office inquiries

· Assist with general office administration and daily operations

· Process weekly payroll

· Manage Accounts Payable and perform QuickBooks reconciliation

· Ensure vendor invoices are processed accurately and timely

· Track outstanding purchase orders and expected invoices

· Verify invoices against received materials and completed services to ensure billing accuracy

· Audit company Ramp Card transactions and ensure receipts are submitted in accordance with company policy

· Audit completed work orders to ensure all services are properly invoiced

· Assist with permitting processes and permit tracking

· Review BuildOps records to ensure photos, project documentation, and required uploads are complete and accurate

· Maintain organized digital and physical filing systems

· Assist management with special projects and process improvements

· Maintain accurate records and support continuous improvement initiatives

· Collaborate with office and field staff to ensure smooth communication and efficient workflow

Qualifications

· Previous customer service or office administration experience required

· Experience with Accounts Payable and QuickBooks preferred

· Strong organizational and time management skills

· Excellent communication and customer service skills

· High attention to detail with strong problem-solving abilities

· Comfortable learning new software and technology (BuildOps experience is a plus)

· Proficient with Microsoft Office (Outlook, Excel, Word)

· Ability to prioritize multiple tasks in a fast-paced environment

· Professional, dependable, and team-oriented

What We Offer

Competitive pay based on experience

Paid holidays following the successful completion of the probationary period

Paid vacation after one year of employment

Supportive, team-oriented work environment

Opportunities for future professional growth and career advancement

Stable, year-round employment

The opportunity to make a meaningful impact in a growing company