Application Support and Maintenance - Healthcare Provider(Clinical Ancillary - Radiology)

Roles & Responsibilities:

- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support. 

- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs;

perform root cause analysis for recurring issues.

- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.

- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.

- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.

- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description:

Skills supporting PACS administration, including DICOM routing, modality worklists, image lifecycle management, and multi ‑ site imaging workflows. 

Ability to manage advanced visualization and post ‑ processing systems (e.g., 3D recon, fusion, segmentation, CAD/AI imaging analysis). 

Experience integrating radiology modalities (CT, MRI, US, NM) with PACS, VNA, EMR, and diagnostic workstation environments. 

Skills supporting image viewers and DICOM utilities, including zero ‑ footprint viewers, QA tools, and study-sharing platforms. 

Understanding of radiation dose tracking, imaging protocol management, and compliance tools used in radiology quality workflows. 

Ability to troubleshoot modality connectivity, HL7/ORM/ORU interfaces, exam routing issues, and radiologist workstation performance.

Experience working with Radiology systems like Visage 7, AMICAS PACS, ClickView, Enterprise Imaging, PICOM Enterprise, DynaSuite Neuro, and other similar applications