Customer Service Team Member (Part-Time)

Salary: $20.00 - $23.00 Hourly
Location : Pflugerville, TX
Job Type: Part-Time Non-Exempt
Department: Parks & Recreation
Opening Date: 09/14/2026
Closing Date: 10/15/2026 11:59 PM Central


It's a great time to be in Pflugerville !

The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork.

All City of Pflugerville employees, both full-time and part-time, are able to take advantage of a generous 457 deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much more!

Most City job postings remain open for 30 days , though some may be extended. Hiring managers typically begin contacting applicants within 1 - 30 days , but in some cases, contact may occur up to 60 days after posting.

If selected for an interview, you will be contacted directly by the hiring manager. Applicants who do not meet the minimum qualifications will usually receive a notification within 30 - 60 days .

If you have not heard back after that timeframe or have questions about your application, please contact People & Culture .

Job Summary


The Customer Service Team Member provides front-line customer support at the Monarch Recreation Center, ensuring a welcoming environment for all patrons. This position assists with membership check-ins, registrations, facility information, program inquiries, and financial transactions. The role plays a key part in creating positive first and last impressions for visitors.

Essential Job Functions and Other Important Duties

• Greets members and guests, answers questions, provides facility information, and delivers excellent customer service.
• Processes program registrations,assistswith membership sales and updates, and helps patrons navigate offerings.
• Processes payments, handles cash, balances drawer at end of shift, and ensures accuracy in POS entries.
• Ensures lobby and desk spacesremainclean, organized, and professionally presented.
• Provides accurate information to callers and forwards inquiries as needed.
• Reports facility issues, supports special events, and assists with additional duties as assigned.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Job Qualifications


Formal Education: Must be at least 16 years of age and currently enrolled in high school or have completed high school/GED.
Relatable Work Experience: Customer service experience is preferred but not required. Cash handling experience helpful.
Training, Licenses, and Certifications: Adult and Child CPR, and Standard First Aid certification, or the ability to obtain within 6 months of hire date.
Preferred Qualifications: None.

Disclaimer: Unless otherwisestated, applicants arepermittedto substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experiencein order tomeet theminimumrequirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements
Knowledge, Skills, and Abilities Needed:

• Knowledge of basic customer service standards.
• Skills in communication, teamwork, and problem-solving.
• Ability to interact positively with diverse patrons.
• Ability to follow procedures, handle money, and use POS systems
• Ability to remain calm in fast-paced or high-volume situations.
• Ability tomaintainprofessionalism and provide excellent guest experience.
• Ability to work a flexible schedule,including evenings and weekends.
• Ability to work independently and as part of a team.
• Frequent standing and walking for extended periods.
• Occasionallifting upto 30 lbs. (supplies, materials, storage items).
• Regular talking, listening, and visual focus for computer/phone tasks.
• Loud environments in lobby/facility areas.
• Occasional exposure to cleaning chemicals.
• High-volume interactions with upset or frustrated patrons.

If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today!

For more details about the benefits offered to our full-time employees by the City, please visit:
Benefits Overview:

• 10 hours of vacation leave per month.
• 8 hours of sick leave per month.
• Medical insurance and benefits provided at zero premium cost to the employee.
• 50% employer dependent health benefits premium contribution.
• Dental benefits are provided at zero premium cost to the employee.
• 24 hours of paid personal holiday leave each fiscal year.
• 10 wellness hours each fiscal year.
• Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement.
• Military leave.
• Education reimbursement assistance.

To learn more about the benefits offered by the City of Pflugerville, please visit