Coordinator, Customer Service

Customer Service CoordinatorHeadquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today's architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.Glen-Gery, one of the nation's leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Sergeant Bluff, IA. This is an exciting opportunity to play a key role in supporting operations and delivering exceptional service to our customers and partners.In this role, you will serve as a central point of coordination between sales, warehouse operations, plant management, distributors, and customers—ensuring seamless communication and support. Responsibilities include providing product information, managing orders and sample requests, supporting inventory control, and resolving customer concerns.The ideal candidate will have a strong understanding of products and inventory, enabling them to provide timely, accurate responses and deliver a high level of service to both internal teams and external customers.Duties and Responsibilities:Provide product availability, pricing and technical information as requiredProcess orders, order changes, sample requests and shipment releasesPrepare forecast and analysis as requiredPrepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reportsParticipate in stock takes and inventory managementProvide solutions to product complaintsPrepare purchase orders and maintain minimum stock requirementsBack up other customer service/dispatcher team membersRequired Skills/Abilities:Excellent communication, interpersonal and negotiating skillsGood organizational, analytical and computer skillsAbility to be a team playerStrong problem solving/conflict resolution skillsKnowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assuranceAbility to support a team environment, company policies, procedures, continuous improvementHands on experience working in a busy atmosphere and multitaskingData entry, math, and computer skills including MS Word and ExcelQualifications:Minimum 2 years customer service experience, preferably in a manufacturing environmentThis job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.Equal Opportunity EmployerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.