Cashier

PURPOSE OF THE ROLE:A Restaurant cashier has the greatest perceived responsibility – direct guest contact. The cashier isresponsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, takingaccurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.Every Team Member is responsible for representing the culture and mission of Wingstop to Serve theWorld Flavor!ESSENTIAL DUTIES AND RESPONSIBILITIES:Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests ina timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression ofthe Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensurethat we provide a quality product to all guests with quick and friendly service. Immediately notify theManager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positiveattitude.Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify theManager of all safety, sanitation or employee issues. Must have a proven ability to work well underpressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing toassist all other positions when necessary.Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing therestaurant. Follow the cash management process, and properly ring in all sales through the POS system.Work to better the guest experience by asking for add-on sales that will complement their order. Verify ifthe proper age requirements are met of all guests’ requests that involves alcoholic beverages. Keep theinterior and exterior of the restaurant clean and staged.ESSENTIAL SKILLS:Guest service mentality; has a genuine desire to serve the guestsMaintains a calm, tactful demeanor when dealing with difficult situationsManages multiple projects and timelines with a sense of urgency and follow throughWell organized and detail orientedOngoing learner; exhibits insatiable curiosity and an interest in self improvementHas an outgoing personalityStrong work ethicOther duties as assignedEDUCATION AND WORK EXPERIENCE REQUIREMENTS:High School diploma preferredSome hospitality experience preferredMaintains regular and predictable experienceMust be 18 years or olderMust have reliable transportation #J-18808-Ljbffr