Crumbl Cookies Assistant Manager

Job Description

Job Description

Crumbl Cookies Assistant ManagerBenefitsRegular performance collaboration and career growth opportunities Recognition awards Sick Time Referral & Recruitment BonusSundays offWho are we looking for?If you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet cookies, then this opportunity is right for you. This is an incredible opportunity to join the fastest growing cookie company in America, as we plan for rapid growth in bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind bakery experience. Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees, they are a highly valued part of our culture and the joy we hope to deliver to customers.Crumbl is a fun and upbeat atmosphere that needs responsible and talented leaders to thrive at running the store's operations, engage the team and inspire them, deliver world renowned raving fans service, and deliver our incredible cookie quality to our customers. We accept nothing but the best from ourselves for our customers. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect.Crumbl is rapidly opening new stores in multiple locations, and constantly developing and promoting talent, so there is tremendous opportunity to move up in the organization.Essential Role Functions Leadership & Management | People Development | Operations | Raving Fans Service | Communication | Attention to Detail | Technology Implementation | Cleanliness & Tidiness LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture".PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl.OPERATIONS: Support the manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc RAVING FANS SERVICE: Focused on a team creating raving fans services through genuine, welcoming, and friendly interactions with every customer that interacts with Crumbl.STORE METRICS & NEW CUSTOMER AQUISITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness. Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers.TECHNOLOGICAL APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with varies platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed. CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the baking equipment, utensils, and environment are clean and orderly beyond company and state requirements at all times.FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed. Role QualificationsCharacter | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People & Excellence CHARACTER: Naturally has strong personal values and displays these through actions and words.WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities.CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking. EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience. EDUCATION: Prefer an associate degree or higher.COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do.We believe In The Golden Rule & PotentialWe treat all people well, with a positive and caring servant's attitude.We believe in coaching everyone to their full potential.Character, Values & Excellence We have high integrity and character, which builds an unbreakable level of trust.We are excellence driven, paying attention to every detail.We have grit and are bold and decisive in our actions.Living Life, Inspiring, & Having FunFuture Leadership Opportunities We plan to develop and promote from within for future roles that will be needed as we grow.We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country. Upon being hired, in order to ensure you are successful in the desired role of an assistant manager, a 60 to 90 day training period will take place to ensure you meet and exceed in the job requirements of an assistant manager. This training period will involve starting, learning, and showing excellence in each position prior to moving onto the next position. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney