Field Service Technician

Position Summary & Key Areas of Responsibility

Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retail customers in the industry?

Job Title

Field Service Technician I

Grade

6

Pay and Benefits

• Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels.
• Overtime available at time and a half.
• Benefits:
  • 7 paid holidays and 6 paid floating holidays.
  • Paid vacation – up to 80 hours your first year.
  • 401K savings and retirement plan.
  • Company provided business use only vehicle.
  • Medical insurance available immediately.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.
• Act as the first line response to our customers, communicating in an open, helpful, and engaging manner to find the right solution.
• Organize, triage customer issues and help prevent problems before they start.
• Complete training (provided through NCR Voyix) to provide customers what they need when they need it.

Basic Qualifications

• Local candidate to specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repeatedly grasping and manipulating objects of varying size.
• Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Does this sound like the opportunity you are looking for? Take the opportunity to apply and hear more!

Note: Please review HR CMP Policies 420 and 421 concerning guidelines around internal employee transfers between roles.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.