Automotive Service Advisor

Service Advisor Metro Kia of Madison | Madison, WI Turn Great Customer Service into a Great Career Do you enjoy helping people, solving problems, and working in a fast-paced environment where every day is different? If so, Metro Kia of Madison wants to meet you. We're looking for an energetic, customer-focused Service Advisor to be the face of our award-winning service department. You'll build relationships with customers, coordinate with our technicians, and help guide every guest through their service experience—from check-in to vehicle delivery. If you thrive under pressure, enjoy working with people, and want unlimited earning potential with a dealership that invests in its employees, this is the opportunity for you. Schedule Monday-Friday: 8:00 AM – 5:30 PM Rotating Saturdays: 8:00 AM – 3:00 PM Compensation $45,000–$100,000+ annually Your income is based on your performance, customer satisfaction, and ability to build lasting relationships. Why Join Metro Kia of Madison? At Metro Kia of Madison, we believe happy employees create happy customers. We work hard, support one another, celebrate success, and promote from within whenever possible. We offer: Competitive compensation Medical and Dental Insurance 401(k) Paid Vacation Paid Training and Career Development Advancement Opportunities Employee Vehicle Purchase Program Employee Discounts on Parts, Service, and Vehicles Long-Term Career Stability Supportive Team Environment What You'll Do Welcome customers with professionalism and enthusiasm. Manage the service drive to ensure every customer receives prompt and exceptional service. Listen to customer concerns and accurately document repair requests. Clearly explain maintenance recommendations and repair estimates. Coordinate repairs with technicians to keep work flowing efficiently. Keep customers informed throughout the repair process. Schedule future maintenance and build long‑term customer relationships. Answer phone calls and owner inquiries with a concierge‑level customer service approach. Help maximize technician productivity by effectively managing repair order scheduling. Deliver an outstanding ownership experience that keeps customers coming back. What We're Looking For Previous automotive service advisor experience preferred (1+ year) Strong customer service and relationship‑building skills Excellent communication and listening abilities Organized and detail‑oriented Ability to multitask in a fast‑paced environment Positive attitude with a team‑first mentality Professional appearance and demeanor Valid driver's license with a clean driving record Ability to successfully complete a pre‑employment background check and drug screening Why You'll Love It Here At Metro Kia of Madison, you're more than just another employee—you become part of a team that genuinely cares about your success. We provide the training, support, and tools you need to build a long‑term career while helping customers keep their vehicles safe and reliable. If you're ready to build a rewarding career with a growing dealership that values hard work, integrity, and exceptional customer service, we'd love to hear from you. Equal Opportunity Employer Metro Kia of Madison is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by federal, state, or local law. #J-18808-Ljbffr