Traffic Management Center Operator Trainee
MCA Communications
Job Description
Job Description
We are hiring entry-level Traffic Management Center Operators to join our team at a major traffic operations center in Austin. You will monitor highway cameras, detect incidents, and help coordinate emergency response across hundreds of miles of roadway — keeping Austin moving safely 24/7.
Shift
- 8:30pm - 7:00AM
- 10 Hours Shifts Overnight
- Sunday through Wednesday
What You'll Do
- Monitor live highway camera feeds for crashes, debris, and disabled vehicles
- Log and track incidents using traffic management software
- Dispatch emergency responders and roadside assistance via radio, phone, and email
- Update dynamic highway message signs to alert drivers
- Answer after-hours calls and coordinate with the appropriate teams
- Support major events and weather emergencies as needed
Requirements
- Minimum 1 year of relevant experience within the past 3 years
- Comfortable working in a fast-paced, high-pressure environment
- Strong written and verbal communication skills
- Must pass a background check (including FBI fingerprint-based check)
- Valid Texas driver's license with a clean driving record
- Must complete required radio and incident management training upon hire
- Fluent in English (written and spoken)
What to Expect
You'll start under the supervision of experienced operators and work toward full certification within 120 days. Pre-employment and random drug testing required. All background check costs are covered.
Ideal Candidates
This role is a great fit for candidates with experience as a 911 dispatcher, emergency communications operator, or police/fire/EMS dispatcher. We also welcome applicants from airport or transit operations centers, utility/energy control rooms, military communications roles, security operations centers, or freight/truck dispatch. If you're used to shift work, multi-screen monitoring, radio communication, and coordinating fast-moving situations under pressure — we want to hear from you.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Vacancy posted 25 days ago
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