LPN Team Lead @ Partnered-Dialysis Clinics (Little Rock, AR)

LPN Care Coordinator Team Lead

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

The LPN Care Coordinator Team Lead is a senior, field-based role within Ennoble Care's Care Coordination program. This position combines hands-on, embedded care coordination responsibilities with the oversight, leadership, and operational management of a team of 812 Embedded Care Coordinators (CCs) across clinics.

The Team Lead serves as the subject matter expert for facility-based care coordination, acting as a trusted bridge between Ennoble Care's clinical teams, clinical staff, and the broader care coordination function.

Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.

Key Responsibilities

Clinical Operations & Patient Care

• Maintain consistent embedded presence at assigned clinics and serve as a practicing CC for Ennoble Care's patient panel where applicable (depending on panel size expectations above)
• Execute all core daily CC responsibilities such as prescription management, lab/radiology orders, referral coordination, pre-visit check-ins, missed treatment outreach, and post-discharge follow-up
• Function as the "glue" between facility staff and Ennoble Care's services, including house calls, hospice, and ancillary programs
• Conduct proactive rounds with both patients and clinic staff, respond to acute patient needs, and escalate to providers as appropriate
• Meet the same daily task minute goal as a standard Team Lead (400 mins/day), unless engaged in approved training or onboarding activities
• Support facilitated telehealth and RPM programs within assigned facilities

Team Leadership & Oversight

• Directly oversee a team of 812 Embedded CCs across multiple facilities and/or markets
• Provide day-to-day guidance, coaching, and support ensuring all CCs execute daily responsibilities consistently and to standard
• Serve as the primary point of escalation and problem-solving resource for the embedded CC team
• Monitor individual and team performance against KPIs; address performance gaps directly or escalate as needed
• Coordinate with the providers to ensure they have everything needed from the CC team
• Partner with leadership on staffing decisions, performance management, and team development
• Set and model the standard for documentation quality, reliability, communication, and patient engagement
• Backfill for Embedded CCs as needed to maintain care continuity
• Travel to facilities to oversee Care Coordinators and assist as needed

Training & Onboarding

• Support onboarding and training of new Embedded CCs, ensuring completion of all required credentialing and training modules
• Support new Embedded CCs through their ramp period, setting performance expectations and conducting regular check-ins

Clinic Relationships & Collaboration

• Build and maintain strong working relationships with clinic staff to ensure smooth day-to-day coordination
• Represent the CC team professionally in any joint meetings

Performance Tracking & Process Improvement

• Monitor and report on clinical and operational metrics weekly; track and escalate any metric trending off target in a timely manner
• Ensure accurate, up-to-date patient documentation in OA at all times
• Flag operational issues, workflow gaps, or patient concerns promptly and propose solutions
• Help refine and update CC-facing tools, checklists, and SOPs as the program evolves

Qualifications

Required

• CMA or LPN license required
• Valid Driver's license and access to a vehicle required
• At least 2 years of management experience in a healthcare setting
• Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Familiarity with principles and procedures for personnel management

Preferred

• Experience in a lead, senior, or supervisory care coordination role
• Familiarity with facility-based operations and workflows
• Experience onboarding or training colleagues in care coordination workflows

Compensation & Benefits

• Starting salary: $50,000
• Quarterly bonus opportunities based on performance
• Mileage reimbursement eligibility when traveling between clinics
• Full-time benefits eligibility after 30 days of employment with a variety of options, including a Wellness Pet Plan for your furry family members!

We appreciate your interest in joining Ennoble Care, where To Care is an Honor

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