Sr Manager - Communications & Change Management

Senior Manager, Communications & Change Management

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This role is an individual contributor - no direct reports

The Senior Manager, Communications & Change Management is a key contributor within the Operational Readiness team under the UM Center of Excellence, responsible for leading change management and communications for high-impact initiatives across UM Innovation, automation, and operational enablement.

This role owns the end-to-end execution of change strategy and communications for select initiatives. They will translate complex process and technology changes into clear, actionable communication materials that enable leaders and operations teams to successfully adopt new ways of working. The Senior Manager operates with strong cross-functional influence, and hands-on delivery responsibility in a fast-paced, matrixed environment.

Core Responsibilities

Communications Strategy & Delivery

• Develop, own, and execute communications plans that support operational readiness and innovation initiatives for UM COE and UM Innovation
• Create and manage multiple communication channels and assets including executive messaging, toolkits, presentations, videos, roadshows, and training materials
• Translate complex strategies, automation efforts, and technical designs into clear, compelling messaging that drives awareness and adoption
• Develop and maintain core communications materials such as key messages, executive briefings, fact sheets, and campaign plans
• Support special initiatives through strategic presentations, executive engagement support, and authored content across internal channels

Stakeholder Partnership & Influence

• Partner closely with UM Innovation, operational readiness leads, business support teams, and technology partners to align communications and change activities with project delivery
• Influence stakeholders across levels and functions without direct authority, balancing competing priorities and perspectives
• Serve as a key CVS–Aetna Communications liaison, ensuring effective coordination, reporting alignment, and content optimization across platforms

Team Leadership & Continuous Improvement

• Lead and develop communications team members through coaching, prioritization, and feedback
• Use qualitative feedback and performance metrics to drive continuous improvement in communication reach, standards, tools, best practices, quality, effectiveness, and colleague experience

What Success Looks Like

• Stakeholders clearly understand what is changing, why it matters, and how it affects their roles
• Communications and training enable smooth adoption of operational and technology changes
• Leaders and operations teams demonstrate readiness at implementation milestones
• Change and communications workstreams are well-integrated into broader initiative delivery

Required Qualifications

• 8+ years of experience in a corporate or healthcare environment, supporting complex, cross-functional initiatives
• 7+ years of communications experience, including 4+ years focused on communications strategy
• 2+ years of change management experience
• Demonstrated ability to translate complex concepts into clear, actionable messaging
• Strong stakeholder management skills with experience influencing without authority
• Exceptional written and verbal communication skills
• Strong project management and presentation (PowerPoint) capabilities
• Executive presence, strong judgment, and ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• 10+ years of experience in healthcare or large corporate environments
• PROSCI certified
• Experience supporting innovation, automation, or system-enabled change initiatives
• Experience in events, social media, consulting, or communications agency environments

Education

• Bachelor's degree or equivalent relevant experience
• Masters Degree preferred

Pay Range: $75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.