Assistant General Manager

Key Responsibilities Operational Leadership Partner with the General Manager to oversee all daily dispensary operations and ensure efficient, compliant, and profitable store performance. Assume full operational responsibility for the store in the General Manager's absence. Support the successful transition of the Somerville dispensary into the EMBR brand by implementing company standards, SOPs, and operational best practices. Ensure all company policies, security procedures, and operational standards are consistently followed. Identify operational challenges and implement solutions that improve efficiency and the guest experience. Maintain a clean, organized, safe, and compliant retail environment at all times. Sales & Business Performance Help drive sales performance through coaching, merchandising, promotional execution, and exceptional customer service. Monitor key performance indicators (KPIs), including sales, labor, average basket size, conversion, inventory variance, and customer satisfaction. Assist with cash management, daily reconciliations, deposits, and financial accountability. Partner with the General Manager to execute business initiatives that improve operational performance and profitability. Compliance & Inventory Management Ensure compliance with all Massachusetts Cannabis Control Commission (CCC) regulations, company SOPs, and applicable state and local laws. Assist with inventory control, METRC compliance, cycle counts, audits, reconciliations, and inventory accuracy. Audit online menus to ensure accurate pricing, product availability, and product information. Partner with the inventory team to maintain accurate stock levels and efficient fulfillment processes. Ensure all compliance documentation and operational records are maintained accurately and on time. Leadership & Team Development Support recruiting, hiring, onboarding, training, and retention of exceptional team members. Coach, mentor, and develop Leads and Budtenders through regular feedback, accountability, and performance conversations. Assist with scheduling, attendance tracking, performance reviews, and workforce planning. Foster a culture of accountability, teamwork, recognition, and continuous improvement. Help identify and develop future leaders within the organization through coaching and succession planning. Address employee concerns professionally while partnering with the General Manager on performance management and corrective action when necessary. Customer Experience Lead by example in delivering an exceptional, education-focused guest experience. Resolve customer concerns promptly, professionally, and with a solution‑oriented mindset. Continuously coach the team on product knowledge, hospitality, and customer engagement. Champion EMBR's commitment to creating a welcoming, inclusive, and memorable retail experience. Brand Transition & Culture Leadership Help establish EMBR's culture, values, and leadership expectations throughout the Somerville team. Champion company SOPs, merchandising standards, operational consistency, and service philosophy. Partner closely with the General Manager, Regional Leadership, and corporate support teams to implement new initiatives successfully. Serve as a positive change leader by helping team members embrace new processes while maintaining high morale and engagement. Perform additional duties as assigned by the General Manager or Regional Leadership. Qualifications Must be at least 21 years of age. Must successfully complete all required background screenings, including Massachusetts LiveScan requirements. Minimum of three (3) years of retail leadership experience required; cannabis retail management experience strongly preferred. High‑volume retail management experience preferred. Strong understanding of cannabis products, retail operations, and Massachusetts Cannabis Control Commission regulations. Experience with Dutchie POS, METRC, Weedmaps, or comparable retail systems preferred. Demonstrated ability to lead, coach, and develop high-performing teams. Strong communication, organizational, and problem‑solving skills. Excellent attention to detail and ability to prioritize multiple responsibilities in a fast‑paced environment. High level of integrity, professionalism, and accountability. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to work a flexible schedule, including evenings, weekends, and holidays. Physical Requirements Ability to stand and walk for up to eight (8) hours per shift. Ability to lift and carry up to fifty (50) pounds safely. Frequent bending, squatting, kneeling, reaching, and other physical movement. Ability to perform routine store maintenance, including stocking, cleaning, and organization. Ability to work efficiently in a fast‑paced retail environment while maintaining professionalism and attention to detail. Benefits Competitive hourly compensation Medical, Dental, Vision, Accident, and Life Insurance (eligible after 90 days) Paid Time Off (PTO) Employee product samples (where permitted by law and company policy) Employee discount Performance‑based growth and development opportunities Career advancement within a growing multi‑store cannabis organization Why Join EMBR? At EMBR, we're building more than dispensaries—we're creating exceptional retail experiences driven by great people, strong leadership, and a culture of continuous improvement. As Assistant General Manager, you'll play a vital role in shaping the future of our Somerville location, helping build an outstanding team while supporting the successful launch of EMBR's operational standards and guest experience. If you're passionate about developing people, driving results, embracing change, and helping build something exceptional from the ground up, we'd love to hear from you. Equal Employment Opportunity EMBR is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all aspects of employment, including recruitment, hiring, compensation, promotion, training, discipline, termination, and all other terms and conditions of employment. #J-18808-Ljbffr