Client Experience Specialist (CX)

Job Description

Job Description

Don't apply if you're looking for a traditional customer service job; We're not building a call center!

We're building a Client Experience team made up of product experts, problem-solvers, and trusted advisors.

At IGT, our clients don't just need answers. They need confidence. They need someone who can understand their challenge, guide them to the right solution, and make doing business with us feel easy.

That's where you come in!

As a Client Experience Specialist, you'll become an expert in our products, systems, and industry. You'll work closely with clients, installers, glaziers, contractors, and internal teams to solve problems, provide technical guidance, and create the kind of experience people remember.

This is a role for someone who enjoys learning, takes ownership, and genuinely likes helping people succeed.

What You'll Do

• Support clients with product questions, troubleshooting, and solution recommendations

• Build trust through professional, responsive, and thoughtful communication

• Learn IGT products, installation concepts, and technical applications

• Resolve claims, concerns, and service challenges with urgency and accountability

• Collaborate with Revenue, Operations, Product, Supply Chain, and Branch teams

• Help improve processes, workflows, and the overall client experience

• Participate in the development of new standards, SOPs, and training materials

• Leverage technology and AI tools to improve efficiency and service quality

What We're Looking For

• Strong communication skills in English and Spanish

• Experience supporting B2B clients or professional business relationships

• A warm, professional, and solution-oriented communication style

• Exposure to AI tools and comfort learning new technologies

• Strong follow-through and attention to detail

• Ability to remain calm under pressure and navigate challenging situations professionally

• A positive attitude, curiosity, and willingness to learn

• Someone who sees problems as opportunities to create a WOW Experience

Who Thrives Here

• People who enjoy helping others

• People who ask questions and keep learning

• People who take ownership instead of waiting for instructions

• People who want to build something better, not maintain the status quo

• People who care about relationships as much as results

Position Details

• Full-time, in-person role. Non-exempt.
• Orlando, Florida
• High exposure to multiple departments
• Long-term growth opportunities

• Hourly rate plus PTO, Wellness program, EAP, 99% of Health insurance, plus other perks
• Product and professional development training
• Direct impact on client trust, retention, and brand reputation

At IGT, every interaction matters.

We're looking for future IGTiers who want to become experts, create trust, solve problems, and help us build the best Client Experience team in the industry.

Let's Make It Simple.