Referral Coordinator

Job Description

Job Description

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program for field roles
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Pet Insurance
• ID and Fraud Protection
• And more...

Key Responsibilities

The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Optimal Care Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely.

In this role you will be responsible for: 

• Sending all outgoing home care and hospice referrals for the practice within the specified time frame
• Verifies all outgoing referrals are sent to a participating provider within the patient's health insurance plan
• Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing
• Communicates with providers, families or facilities when needed regarding the home care or hospice referral
• Tracks outstanding referrals to ensure the start of care is completed
• Updates the patient's EMR to reflect the home care and hospice company providing care to the patient
• Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs

Required Qualifications

• High School Diploma or GED
• Minimum one (1) year of experience in a health care setting
• Detailed orientated person who is capable of multitasking
• Strong computer skills 

Preferred Qualifications

• Physician office, home care or hospice experience preferred

Location

• Office Location:  Jackson, MI

Hours

• 8:00 am - 5:00 pm , Monday - Friday 

Pay Range

$18—$22 USD

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.