Associate Executive Director (Well-Spring)

Associate Executive Director
Well-Spring, A Life Plan Community - Greensboro, NC

Few jobs offer the opportunity to make a difference in someone's life every day. That's exactly what the professionals at Well-Spring do. Our team builds meaningful relationships with residents, creating a strong sense of community and purpose.

Well-Spring is a highly regarded, award-winning Life Plan Community and has been voted "Best Place to Work in Guilford" by the News & Record for three consecutive years. With many team members serving for decades, we're proud of our strong culture, low turnover, and commitment to excellence.
Position Summary

The Associate Director reports to the Executive Director and provides leadership across resident-facing programs and services. This role supports daily operations, drives strategic initiatives, and partners with leaders across the organization to ensure exceptional resident experiences and operational excellence.
Key Responsibilities

Team Leadership & Development

• Lead, coach, and support leaders and team members
• Set clear expectations and promote accountability
• Foster a collaborative, service-driven culture

Resident Experience

• Build strong relationships with residents and families
• Address concerns proactively and professionally
• Partner with teams to enhance programs and services

Resident Communication & Engagement

• Oversee resident communications and publications
• Serve as a liaison to resident committees and the Resident Association

Operations, Planning & Budgeting

• Support budgeting and financial oversight
• Contribute to strategic planning and key initiatives
• Assist with special projects and operational improvements

Transitions & Move Management

• Ensure a smooth, compassionate move-in and move-out experience
• Collaborate with internal teams and external partners

Partnerships & Community Presence

• Build relationships with vendors, community partners, and prospective residents
• Support events, outreach, and marketing efforts

Compliance & Quality

• Uphold policies, Code of Conduct, and Resident Rights
• Support regulatory compliance and quality initiatives

Cross-Functional Collaboration

• Partner with internal teams and service providers to support resident well-being

Qualifications

• Bachelor's degree required
• NC Nursing Home Administrator's License preferred (current or past)
• Progressive leadership experience in senior living, healthcare, hospitality, or similar environment
• Strong communication, relationship-building, and conflict-resolution skills
• Experience with budgeting, planning, and operational oversight
• Ability to work effectively in a regulated environment

Why Join Well-Spring?

• Award-winning workplace culture
• Strong leadership support and collaboration
• Opportunity to make a meaningful impact every day
• Stable organization with long-tenured team members