Provider Experience Manager

Avera Health Manager

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

Leads initiatives that enhance the experience of physicians and advanced practice providers (APPs) across Avera Medical Group. This role serves as a welcoming, trusted first point of contact for incoming providers while leading efforts to create fulfilled and supported experience as a provider with Avera Medical Group. The Manager also provides operational leadership for the LIGHT Physician & APP Well-Being Program, coordinating program logistics, communications, educational activities, meetings, and initiatives that support engagement, wellbeing, and professional fulfillment.

What You Will Do

• Serves as the primary point of contact for incoming physicians and APPs, creating a welcoming, responsive, and supportive experience from contract execution through onboarding.
• Builds positive relationships with providers and key stakeholders by anticipating needs, responding to questions, identifying barriers, and connecting individuals with appropriate resources.
• Assesses and documents the current state of physician and APP onboarding across the system, including processes, roles, responsibilities, communications, timelines, resources, and areas of duplication or inconsistency.
• Leads the development and implementation of a centralized, standardized, and streamlined onboarding approach in collaboration with clinical, operational, and administrative leaders.
• Coordinates onboarding from contract execution through first-year integration across Recruitment, Human Resources, Medical Staff Services, Information Technology, regional operations, Payroll, EMR training, and clinical leadership to ensure a seamless and consistent experience.
• Leads multiple initiatives and concurrent priorities from initiation through implementation, evaluation, and transition to operations, applying appropriate methodologies, departmental artifacts, lifecycle processes, milestone schedules, critical-path management, communications, go-live planning, and closeout activities to deliver within established scope and timelines.
• Provides operational management support for the LIGHT Physician & APP Well-Being Program, including program administration, intake coordination, meetings, communications, and collaboration with physician leadership.
• Plans, implements, and evaluates physician and APP well-being initiativesincluding educational programming, surveys, participation tracking, outcome reporting, and organizational partnershipsand integrates them into the broader provider experience strategy and organizational priorities.
• Develops and analyzes dashboards, metrics, and feedback to evaluate onboarding and provider well-being initiatives, measures outcomes, and identifies opportunities for continuous improvement.
• Leads continuous improvement efforts by recommending and implementing process enhancements that improve operational efficiency, reduces administrative burden, strengthens cross-functional collaboration, and enhances the physician and APP experience.

Essential Qualifications

• Bachelor's in healthcare or business administration, organizational leadership, human resources or related field
• 3-5 years progressive responsibility in healthcare administration, physician relations, project management, or operational leadership experience
• Demonstrated ability to manage complex projects involving multiple stakeholders
• Ability to build collaborative relationships across diverse teams and leadership levels

Preferred Education, License/Certification, or Work Experience:

• Working with physicians and/or advanced practice providers
• Physician recruitment, onboarding, credentialing, medical staff operations or clinical well-being initiatives
• Experience within a matrixed healthcare organization

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io.

Floyd Valley Healthcare / An Avera Affiliate