Campus Hospitality Concierge

Job Summary This position serves as a primary point of contact for employees and guests, delivering a high-quality, service-oriented experience across the Atlanta campus. The role is responsible for on‑site administrative and hospitality support, meeting space management, and workplace hospitality services. Responsibilities Serve as a highly visible on‑site presence and primary point of contact for employees and guests. Deliver a welcoming, professional, and service-oriented experience across the campus. Provide responsive, on-demand support by addressing employee and guest needs, questions, and service requests. Triage requests and connect individuals with appropriate teams or resources. Provide first‑line technical support for common workplace and meeting‑related issues, including login/access, audio/video connection problems, basic hardware connectivity, peripheral setup, and routine device restarts. Serve as a backup resource for managing global conference‑room scheduling and resolving scheduling conflicts, booking issues, and system‑related challenges. Assist with maintaining scheduling tools and ensuring meeting details are accurate and up‑to‑date. Oversee day‑to‑day readiness of meeting spaces, ensuring rooms are clean, functional, and aligned with requirements. Conduct routine checks of meeting spaces to confirm setups, technology readiness, and presentation quality. Coordinate with onsite management, facilities, AV, and other partners to address campus issues and maintain a high standard of space quality. Monitor meeting spaces throughout the day and coordinate resets between meetings to support seamless transitions. Ensure the office remains clean and orderly by performing regular checks of janitorial, repairs/maintenance, and addressing deficiencies. Support coordination of onsite meetings, employee programs, and campus events. Execute event setup and day‑of support in partnership with catering, facilities, building management, and AV. Troubleshoot common and low‑complexity AV or meeting‑technology issues. Support day‑to‑day hospitality operations to ensure a seamless meeting and workplace experience. Assist with ordering, organizing, and maintaining campus supplies. Provide administrative support related to parking, campus communication, scheduling, coordination, and service delivery. Collaborate with internal teams (Building Management, Facilities, AV, Catering, Security, Corporate Communications) to support campus activities. Communicate clearly with stakeholders to confirm logistics, expectations, and service needs. Assist in coordinating any onsite company events, including confirmation of set‑up and take‑down and cleanup. Respond to and resolve service issues, last‑minute requests, and adjustments with professionalism and urgency. Escalate issues appropriately to ensure timely resolution and a positive customer experience. Provide occasional support outside standard business hours for meetings and events. Support team coverage needs, including backup support for scheduling and other key responsibilities. Job Specifications Associate or bachelor’s degree in hospitality, business, communications, or a related field (or equivalent experience). 2–4 years of experience in hospitality, customer service, workplace services, or a related field providing front‑line, customer‑facing support. Basic technology aptitude and first‑line troubleshooting capabilities. Strong customer‑service mindset with the ability to deliver responsive, on‑demand support in a fast‑paced setting. Excellent organizational and time‑management skills with strong attention to detail. Ability to manage multiple priorities in a fast‑paced, customer‑focused environment and adapt to changing needs with professionalism. Strong written and verbal communication skills, capable of interacting effectively with employees, guests, and partners at all levels. Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word). Ability to learn and navigate workplace systems (e.g., scheduling or event‑management platforms). Demonstrated problem‑solving skills with the ability to respond to service issues in real time. Team‑oriented mindset with the ability to collaborate effectively across functions. In‑office expectations of 4–5 days per week. Preferred experience supporting meetings, event, or conference‑center operations. Familiarity with conference‑room scheduling or workplace‑management systems (e.g., EMS or similar platforms). Experience working in a corporate or campus environment. Exposure to coordinating vendors or service partners (e.g., catering, AV, facilities). Interest in hospitality, workplace experience, or event planning as a career path. Benefits Award‑winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package including Health, Vision, Dental, Short & Long‑Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunitiesStudent loan repayment options Tuition reimbursement Flexible work environments Compensation Base salary range: $52,440.00–$99,100.00. Equal Opportunity Employer Unum is an equal‑opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation, please let us know. #J-18808-Ljbffr Unum