Field Service Technician

Job Description

Job Description

Description:

Job Title: Service Technician

Location: South Haven, MS

Reports to: Branch Manager

FLSA Status: Full-time, non-exempt

Schedule: 7am-5pm, overtime and weekends expected

About the Company

CraneWorks/RentalWorks is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond.

Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At CraneWorks and RentalWorks, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day.

Position Summary

The Field Service Technician will be responsible for the maintenance and repair of various types of mobile rental/construction equipment and on-highway trucks that are deployed at customer sites. The ability to troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems including the use of OEM software and other diagnostic tools is essential. Experience servicing and repairing on-highway trucks including diesel engines and brakes is a requirement. The Field Service Technician is a highly independent role requiring strong troubleshooting and problem-solving skills.

Key Responsibilities

· Travel to customer job sites to inspect, diagnose, troubleshoot, and repair rental equipment in the field. 

· Perform mechanical, hydraulic, electrical, and other repairs on heavy equipment and rental fleet assets. 

· Respond to service calls and equipment breakdowns promptly to minimize customer downtime and keep projects moving. 

· Perform preventative maintenance, inspections, adjustments, and minor repairs to ensure equipment is safe, reliable, and ready for operation. 

· Diagnose equipment issues using service manuals, diagnostic tools, schematics, and technical knowledge to determine the appropriate repair. 

· Communicate with customers, operators, dispatch, and branch personnel regarding equipment issues, repair status, and service needs. 

· Maintain accurate documentation of inspections, repairs, parts used, labor, and equipment condition. 

· Determine when repairs can be completed in the field and when equipment should be returned to the branch or shop for more extensive repairs. 

· Maintain a properly stocked service vehicle and ensure necessary tools, parts, and equipment are available for field repairs. 

· Follow all company safety policies and applicable OSHA, DOT, and equipment manufacturer requirements while working at customer locations. 

· Provide professional, courteous service while representing the company and maintaining a customer-focused approach. 

· Assist with equipment setup, recovery, delivery/pickup, or other branch service needs as necessary.

· Produce timely and detailed service reports

· Uphold and practice high safety standards

· Other duties as assigned

Qualifications & Skills

· Strong mechanical, hydraulic, electrical, and diagnostic troubleshooting skills. 

· Ability to independently diagnose problems, determine appropriate repairs, and complete repairs in the field with minimal supervision. 

· Strong knowledge of heavy equipment systems, components, and manufacturer specifications. 

· Ability to read and interpret service manuals, hydraulic schematics, electrical diagrams, and technical documentation. 

· Proficient in the use of hand tools, power tools, diagnostic equipment, and other tools required for field repairs. 

· Strong problem-solving skills with the ability to think critically and find solutions when unexpected issues arise. 

· Ability to work effectively with limited direct oversight and take ownership of assigned equipment and service calls from start to finish. 

· Strong organizational and time-management skills, including the ability to maintain service records, track parts and materials, and manage a service vehicle. 

· Professional communication skills and the ability to interact effectively with customers, equipment operators, dispatchers, and branch personnel. 

· Valid driver's license with a clean driving record; CDL preferred. 

· Ability and willingness to travel regularly to customer locations and work varying schedules, including occasional overtime, evenings, or weekends as needed.

Education & Experience

· 3+ years of experience repairing and maintaining heavy equipment, construction equipment, industrial equipment, or similar machinery. 

· High School Diploma or equivalent required, technical degree preferred

License & Certification

· Valid Driver’s License with acceptable driving record, CDL preferred

Working Conditions

This position works primarily in the field at customer job sites, construction sites, industrial facilities, and other outdoor environments. The role is regularly exposed to varying weather conditions, including extreme heat and cold, rain, wind, and other inclement weather. Work is performed around operating heavy equipment, vehicles, machinery, construction activities, and other job-site hazards and may require working in confined, elevated, awkward, or difficult-to-access areas, including climbing onto or underneath heavy equipment. The position requires frequent standing, walking, bending, kneeling, stooping, reaching, climbing, and working in physically demanding positions for extended periods, as well as lifting, carrying, pushing, and pulling tools, parts, hoses, and equipment. The technician may be exposed to grease, oils, fuels, hydraulic fluids, dirt, dust, noise, and other conditions commonly associated with heavy equipment repair and maintenance. The employee must use required personal protective equipment (PPE) and follow all company and customer safety requirements. This position requires frequent travel between customer locations and independent work with limited direct supervision. Work schedules may vary based on customer and equipment needs and may occasionally require early mornings, evenings, weekends, overtime, or emergency service calls.

Physical Requirements

· Prolonged standing, crouching, bending, climbing, stooping, reaching, twisting, pushing, and pulling, repetitive wrist and hand movements, hearing and seeing (depth perception and peripheral vision)

· Standing for long periods of time

· Sitting for long periods of time

· Work outside in all weather conditions including extreme heat and cold

· Regularly exposed to moving mechanical parts

· Frequently exposed to fumes and airborne particles

· Must be able to safely climb various types of ladders

· Must be able to lift up to 100 pounds

· Must be able to climb on and off trucks, cranes, and heavy mobile equipment safely

· Frequent walking on uneven surfaces, including natural ground in varying weather conditions.

Travel Requirements

· Daily, overnight travel rarely required

What We Offer

At CraneWorks/RentalWorks, we believe our employees are our greatest asset. That's why we offer a competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance.

Our benefits include:

· Competitive pay

· Medical, dental, and vision insurance

· Voluntary short-term disability insurance

· Company-paid long-term disability insurance

· Company-paid life insurance equal to one times your annual salary

· 401(k) retirement plan with a company match of 50% on employee contributions up to 8%

· Flexible Spending Account (FSA) and Dependent Care FSA

· Paid time off

· Employee Assistance Program (EAP)

· Employee Financial Hardship Fund

· Boot allowance for eligible employees

· Prescription safety glasses allowance for eligible employees

· Company-provided uniforms for all employees

We're committed to investing in our employees by providing the resources, benefits, and support they need to succeed both at work and in their personal lives.

EEO Statement

CraneWorks/RentalWorks is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.