IT Support Specialist

What Lja Has To Offer LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands‑on experience and exposure to a broad range of clients and services. What Makes Lja Different At LJA, our employee-owners take pride in their work and their workplace. We’re guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide: Employee-owned. Client-focused Employee Stock Ownership Plan (ESOP) Consistently ranked as a Top Workplace Internal recruitment team, in-house training, and a marketing department specific to our industry We celebrate flexibility, allowing every team and office to lead with their proven approach Our culture champions continuous learning and personal growth We believe success comes through constant evolution and communication We are passionate about having fun and making money, all while creating impact POSITION OVERVIEW As an IT Support Specialist at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with a primary focus on diagnosing and resolving hardware tickets with an overlap on applications support on an as needed basis, as well as day-to-day IT operational tasks, as required. This position will require travel as needed to Colorado office locations including Colorado Springs, Westminster, Grande Junction, Loveland, and Denver. The IT Support Specialist would also serve as an escalation point for the IT Desktop Support Technician only after the IT Desktop Support Technicians have exhausted all resources at hand to resolve the incident, e.g. FreshService Solutions, Ai, and other online resources. If the IT Support Specialist's home office has an IT hub setup, the IT Support Specialist is the custodian for the local IT hub and is responsible for asset lifecycle of all end user devices being stored. (Separate IT Hub runbook would be provided) Hourly Rate: $34-38/hour depending on experience A TYPICAL DAY MIGHT INCLUDE Reviewing ticketing queue for incoming tickets, prioritizing and resolving IT incidents and service requests in keeping with internal SLAs Tracking and following up on outstanding tickets to ensure timely resolution Providing hardware support to local and regional to end users via phone, email, chat, and in-person Assisting users when shoulder tapped, creating relevant tickets and assigning/escalating is unable to resolve Troubleshooting hardware issues Submitting hardware requests as needed Repairing hardware, replacements and upgrades as required Installing, configuring, maintaining, and supporting desktops, laptops, printers, mobile devices, and peripheral equipment Supporting Microsoft Windows, Microsoft 365 applications, and other business-critical software Documenting issues, resolutions, and user interactions in the IT service management (ITSM) system (FreshService) Escalating complex issues to respective regional IT Sr. Desktop Support Specialist (Tier 3) or IT Sr. Applications Support Specialist (Tier 3) as defined in separate documentation. (Tickets are not to be assigned to Sr. Support Specialist) Submitting tickets to P&A for hardware returns or equipment updates Configuring and deploying workstations, laptops, mobile devices, and other IT equipment Assisting AV team with supporting conference room technology, AV equipment, and collaboration tools such as Microsoft Teams, when approached Assisting O&T team with new hires and EoEs when requested Developing technical documentation, knowledge base articles, and user guides and forward to Sr. Desktop Support Specialist for review, approval and publication Providing end-user training and guidance on technology best practices as a value ad REQUIRED EDUCATION/LICENSE/CERTIFICATIONS Bachelor’s college degree or equivalent professional experience preferred CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS 8+ years of experience in desktop support or IT helpdesk roles Strong knowledge of Windows 10/11, MacOS, Office 365, and Active Directory Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi) Excellent problem-solving, communication, and customer service skills Ability to work independently and prioritize tasks in a dynamic and fast-paced environment IDEALLY, YOU SHOULD ALSO HAVE Familiarity with IT service management (ITSM) tools like Fresh Service or similar Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS preferred Basic understanding of cybersecurity best practices and endpoint protection Experience assisting with office moves, IT desktop setups, and infrastructure projects LEVEL UP WITH LJA Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year's. Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support. Family Support: Paid maternity and parental leave to help you focus on what matters most. Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team. Referral Bonuses: Know great talent? Get rewarded for helping us grow. Community Impact: Company-sponsored volunteer days and philanthropic initiatives. Professional Development: Memberships to industry organizations to keep you connected and growing. Career Growth: Great internal mobility opportunities to advance your career. Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc. #J-18808-Ljbffr LJA