Call Center Member Support - Full-Time

Call Center Member Support - Full-Time We offer a full-time, regular administrative position located in Fort Worth, TX. This role requires in-person work after a 6-month training period, with a hybrid option thereafter. We provide exceptional member service, emphasizing professionalism, accuracy, and a friendly touch. You’ll handle inbound calls, provide support, and maintain compliance with federal regulations. Key Responsibilities Deliver exceptional service to members by answering inbound calls promptly, professionally, and courteously. Maintain performance standards in quality, attendance, and a team‑centered work ethic. Build lasting relationships by offering products and services as appropriate, ensuring each member is prioritized. Protect members and the organization from identity theft or fraud through accurate verification and confidentiality. Resolve conflicts and manage member expectations. Adhere to all applicable federal and state regulations. Qualifications Minimum of one year call center or financial experience. Effective verbal and written communication with external and internal members. Strong problem‑solving skills, logical approach, and good judgment. High accuracy and attention to detail. Ability to manage multiple browsers, tabs, and window navigation while available to speak with a member. Previous customer service experience. Willingness to work in a fast‑paced, 100% phone‑based environment. Excellent attendance record. Ability to commute to the call center in Downtown Fort Worth. High‑school diploma or equivalent. Schedule Schedule: 9:00 am – 6:00 pm Schedule: 10:00 am – 7:00 pm Schedule: 9:00 am – 1:00 pm (rotating Saturdays) Four positions available. Benefits and Perks Meaningful work helping members with their financial needs. Hybrid work flexibility after training. Supportive and engaging team environment. Opportunities to grow within the company. If you are unable to complete this application due to a disability, contact us to request an alternative application process. EECU is an Equal Opportunity Employer and we do not discriminate based on veteran status or disability. We are also an EOE/Vets/Disabled employer. Location: Fort Worth, TX. Career information and benefits at . #J-18808-Ljbffr EECU