Assisted Living Manager

Job Description

Job Description

The Assisted Living Manager is a multifaceted leadership role responsible for overseeing the daily operations and overall resident experience at a start-up assisted living facility. This position serves as the heart of the community, managing admissions and tours, coordinating activities and resident engagement, overseeing meal services, maintaining facility standards, and building relationships with families and community partners. This hands-on role requires a passionate, versatile professional who can create a warm, vibrant environment while ensuring operational excellence during the critical start-up phase.

ESSENTIAL JOB FUNCTIONS

A. Role Responsibilities - Admissions & Sales

· Admissions Management: Lead all admissions processes including inquiries, tours, assessments, and move-ins. Meet or exceed census goals as established by leadership.

· Tour Coordination: Conduct engaging facility tours that showcase the community's unique features, culture, and care approach. Ensure the facility is tour-ready at all times with model rooms and common areas maintained to the highest standards.

· Referral Development: Build and maintain relationships with referral sources including hospitals, home health agencies, assisted living communities, case managers, and local healthcare providers.

· Sales Follow-Up: Respond promptly to all inquiries, conduct timely follow-up with prospective residents and families, and guide them through the decision-making process with compassion and professionalism.

· CRM & Documentation: Maintain accurate records of all inquiries, tours, and admissions activities in the designated CRM system.

B. Role Responsibilities - Resident Engagement & Activities

· Activity Programming: Plan, organize, and implement a diverse calendar of engaging activities that promote physical, mental, social, and spiritual well-being for residents.

· Resident Engagement: Foster meaningful relationships with residents through daily interaction, one-on-one conversations, and personalized attention to individual interests and needs.

· Community Building: Create a warm, welcoming atmosphere that encourages socialization, friendship, and a strong sense of community among residents.

· Special Events: Organize and execute special events, celebrations, holiday activities, and entertainment programming that enhance the resident experience.

· Family Engagement: Maintain regular communication with families, involve them in activities and events, and ensure they feel connected to the community.

E. Role Responsibilities - Community Engagement & Marketing

· Community Outreach: Represent the facility at community events, networking functions, and local organizations to build awareness and positive relationships.

· Marketing Activities: Collaborate with leadership on marketing initiatives including social media content, community presentations, and promotional events.

· Partnership Development: Establish relationships with local senior centers, churches, civic organizations, and healthcare providers to create referral pipelines and community connections.

· Event Hosting: Organize and host community open houses, educational seminars, and other events that showcase the facility and attract prospective residents.

Education & Experience

· Bachelor's degree in Business, or equivalent combination of education and experience.

· Experience in senior living, healthcare, hospitality, activities coordination, or related fields preferred.

· Demonstrated ability to manage multiple responsibilities in a fast-paced environment.

· Exceptional interpersonal and communication skills with the ability to connect with seniors, families, and community partners.

· Strong organizational skills with the ability to manage multiple priorities simultaneously.

· Creative and energetic approach to activity planning and resident engagement.