Concierge

Concierge Role

The role of the Concierge provides administrative support for the community. This position is responsible for assisting residents and guests, performing clerical duties, coordinating information flow and completing projects as assigned. This position is considered the "face" of the community; therefore, all tasks are expected to be performed with a customer-centered focus while also seeking opportunities to continually improve core processes. Incumbent will be scheduled based on operational needs, which may include but is not limited to holidays, extended shifts, nights, weekends, standby or on-call as necessary.

Essential Responsibilities

Monitors, greets, interacts with and directs residents, family members, guests, and vendors in a professional, friendly, and courteous manner. Answers internal and external telephone calls, and guests entering the building. May provide administrative support for different departments including certain tasks or projects. Maintains building security, monitors security systems including the emergency call system and respond accordingly. Manages the operation and maintenance of all office equipment and communication devices. Orders and maintains adequate inventory of office and community supplies. Manages mail and newspaper delivery. Assists the Lifestyle Enrichment department with various activity programs as directed, including reminding residents of and encouraging resident involvement in activities. Participates in and attends all required in-service training sessions.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of computer applications (Microsoft Word, Excel, Powerpoint, Publisher) as well as office equipment operations.
• Ability to organize and manage multiple priorities, always keeping our residents and their satisfaction our top priority.
• Positive attitude, initiative, enthusiasm and energy.
• Strong customer orientation to older adults.
• Strong communication skills – verbal and written.

Education and/or Experience

High school diploma or equivalent; certification from technical school or Associate Degree preferred. 3-5 years of administrative experience, preferably in a property management or real estate environment.

Language Skills

Excellent written and verbal communication skills. Ability to develop, read, and comprehend leasing agreements, government regulations, correspondence and memos. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents and the general public.

Mathematical Skills

Ability to calculate figures and amounts (such as estimates, interest, and percentages), complete bank deposits, basic addition, subtraction, multiplication and division with or without use of calculator or computer.

Reasoning Ability

Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving one or more concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.

Other Skills and Abilities

Ability to operate various types of office equipment to include a computer, calculator, telephone, scanner, fax, and copier. Software – Must have an intermediate skill level in Microsoft Office such as MS Word and Excel. Must be able to work within detailed spreadsheets.