Senior Client Liaison

Senior Client Liaison

For over 30 years, Alder has been a trusted guide for more than 5,000 families across Greater Northeast, helping them navigate the aging journey with compassion, clarity, and expert care. Our life care managers are seasoned social workers and nurses, providing both strategic direction and hands-on support, from coordinating medical care and assessing home safety to attending appointments and facilitating meaningful family conversations.

Deeply rooted in the community, we leverage a broad professional network to connect families with trusted resources and foster collaboration across disciplines. Whether offering occasional consultations or urgent crisis support, we tailor our involvement to meet each individual's unique needs. At the heart of our work is a simple goal: to help families approach the practical and emotional aspects of aging with confidence.

The Role

We're expanding our Business Development team and hiring a Senior Client Liaison to strengthen Alder's referral presence across hospitals, skilled nursing facilities, home health agencies, and select physician practices throughout Fairfield County (CT) and Westchester County (NY).

This role is ideal for someone with hands-on experience in healthcare business development or provider relations who understands how referrals truly flow within clinical environments. You'll build practical, trusted relationships with both frontline and leadership teamsand translate those relationships into consistent, appropriate referrals to Alder.

You'll work closely with our Director of Strategic Partnerships, collaborating on market strategy while you focus on the clinical channels that require day-to-day presence, education, and follow-through. This is a field-based role with real ownership and a direct impact on Alder's growth in Fairfield County (CT) and Dutchess County (NY).

Responsibilities

Build relationships with hospital, SNF and rehab partners

• Manage outreach and ongoing engagement with hospitals, skilled nursing facilities, inpatient rehab, and sub-acute providers
• Establish Alder as a trusted post-discharge and care navigation partner.

Engage home health and VNA leadership

• Build referral pathways with home health agencies, visiting nurse associations, and outpatient therapy providers.
• Position Alder as a complementary partnernot a competitorin supporting complex patients and families.

Develop physician referral pathways

• Build relationships with select physician specialties (e.g., primary care, geriatrics, neurology) where care coordination needs are high.
• Clearly communicate Alder's role, referral criteria, and value to both clinicians and office staff.

Represent Alder in the community

• Attend relevant clinical meetings, in-services, and local events.
• Serve as a credible, professional representative of Alder's clinical and service standards.

Track activity and results

• Document partner interactions, referrals, and follow-ups in HubSpot.
• Share insights on referral trends, barriers, and opportunities with the broader growth team.

Required skills / experiences

• 3-5 years of experience in healthcare business development, provider relations, clinical partnerships, or referral-based roles.
• Background in home healthcare, visiting nurse services, outpatient PT, rehab, or related clinical settings strongly preferred.
• Comfort operating in clinical environments and speaking with both frontline staff and leadership.
• Highly organized, proactive, and comfortable working independently in the field.
• Strong communication skills with a practical, relationship-first approach.
• Mission-driven mindset and interest in improving care transitions for older adults and families.

Why Work at Alder?

At Alder, we value our team as our greatest asset. We offer a supportive, mission-driven work environment where your contributions make a meaningful impact every day.

Our comprehensive benefits and employee perks include:

• Competitive compensation
• Flexible work schedules and hybrid work opportunities
• Health, dental, and vision insurance
• Professional development support and continuing education reimbursement
• A collaborative, inclusive culture focused on employee well-being and growth

Join us in making a positive difference in the lives of older adults by fostering engagement, connection, and support within the community!

In accordance with the New York and Connecticut Pay Transparency Acts, the expected salary range for this position begins at $80,000 annually, with the opportunity for commission and bonus. Actual pay will vary depending on factors such as licensure, years of relevant experience, and additional qualifications.