CSI Investment Assistant II - Chestnut Hill, MA or Hartford, CT

Investment Assistant II

If you're passionate about a career in Wealth Management, Citizens Securities, Inc. is hiring for the Investment Assistant II role. Citizens Securities, Inc. is a high-quality investment services provider, focused on helping clients reach their short- and long-term financial goals, while growing market shares in the states in which we currently operate. In this position you will receive training materials, coaching, and dedicated time and support to successfully pass your Series 7 and 66 exams.

The Investment Assistant II works closely with the assigned Wealth Advisor(s) to maximize revenue production by serving as the primary liaison between operations and internal departments, promptly responding to all client service requests, client appointment scheduling and preparation, and audit preparation while adhering to all FINRA, CCOIS, CFG and state securities regulations on a daily basis. You are responsible for the new account opening process, while maintaining the highest level of accuracy. You will occasionally be responsible for selected marketing activities including contacting the assigned Wealth Advisor's book of business to solidify relationships, coordinating all prospecting and follow-up efforts (telemarketing), serving as the client liaison for affiliated companies, assisting in coordinating client seminars, following up on referrals received from business partners, and providing sales activity reporting.

Travel within assigned geographic location may be required.

Primary responsibilities include:

• Serve as liaison between clients, Wealth Advisor(s), and internal departments
• Complete new client onboarding and service requests for existing clients
• Schedule/confirm client appointments
• Submit cases into workflow and follow through to funding
• Manage CRM and pipeline entry
• Sustain expertise on operational processes and systems

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications:

• High School Diploma or GED with a minimum of 3+ years of relevant financial services industry ideally with wealth management experience
• Minimum of 2 of the following Life, Accident, & Health (LAH); 6; 7; 63; 65; and/or SIE licenses.
• Ability to remaining 2 required licensures within a specified timeframe.
• Strong verbal and written communication skills.
• Demonstrated ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Proven track record of collaboration and relationship-building across teams and business partners.
• High level of personal integrity, initiative, adaptability, and openness to change.

Preferred Qualifications:

• Completed Associates and/or Bachelor's degree in a business-related field.
• Understanding of wealth management services.
• Proficiency in Microsoft Office; experience with Salesforce
• Demonstrated successful stable work history.

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: M-F

Pay Transparency:

The salary range for this position is $25-$26.50/per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Service
• Customer Support Trends
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Document and Records Management
• Issue Resolution/Escalation
• Mutual Funds
• Operational Excellence
• Sales and Trading
• Wealth Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Job Info

• Job Identification 45657
• Job Category Servicing & Operations
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 1st
• Locations 1330 Boylston Street, Chestnut Hill, MA, 02467, US 90 State House Square, Hartford, CT, 06103, US
• Working Hours 40
• Career Site Category Wealth and Asset Management
• Commission Flag Commission Plus