Automotive Service Advisor Writer

Job Description

Job Description

Automotive Service Advisor (Mon–Fri / No Weekends / $60k–$120k+)
Japanese Car Care – Albuquerque, NM (2 Locations: 87113 & 87110)
Full-Time

If you know how to build trust, communicate repairs clearly, and help customers make informed decisions — this may be the shop you’ve been looking for.

Japanese Car Care (JCC) has served Albuquerque since 1977. We’re established, busy year-round, and growing. We’re looking for a motivated Service Advisor who understands how to build trust, communicate value, and produce results.

We are not a chain store or high-pressure sales environment.

We are a professional, process-driven independent repair shop specializing in Japanese vehicles, focused on quality repairs, ethical recommendations, and long-term customer relationships.

If you are looking for a long-term home with a strong team, proven systems, and real income potential, we want to talk.

⭐ What You Get
✅ Monday–Friday schedule (NO weekends)
✅ Compensation: $60,000–$120,000+ per year
(Base pay plus commission. Actual earnings depend on experience, performance, and production.)
✅ Bonus programs & incentives
✅ Paid vacation + paid holidays (including Black Friday & Christmas Eve)
✅ Simple IRA retirement plan
✅ Paid dental + vision
✅ Paid health share program
✅ Liberty National disability plans
✅ Employee discounts
✅ Ongoing paid training and development

This is a Professional Service Advisor Role

We’re looking for someone who can handle:

• Building trust with customers through honest communication
• Managing repair orders from check-in to delivery
• Reviewing technician inspections for completeness and accuracy
• Building and presenting estimates professionally
• Prioritizing repairs and explaining recommendations clearly
• Following up on declined work and future maintenance needs
• Maintaining strong KPI's and customer satisfaction
• Working closely with technicians to maintain workflow and production
• Maintaining strong documentation and organized communication

What We Service
Toyota / Lexus
Honda / Acura
Nissan / Infiniti
Subaru
Plus select domestic vehicles

✅ Requirements

• Automotive service advisor experience required
• Automotive repair knowledge required
• Strong communication and sales skills
• Organized and process-driven
• Strong follow-up and customer service skills
• Ability to work in a fast-paced environment
• Team-oriented mindset

Bonus Points For

• Tekmetric experience
• ASE Service Consultant certification
• Japanese vehicle experience
• Strong diagnostic sales background

Our Core Values

Do the Right Thing
Take Ownership
Respect the Team & the Customer

Apply today — or call us to schedule a confidential interview.
You may also apply directly through ZipRecruiter.

Call: View phone number on ziprecruiter.com
Ask for Paul or Susan

Job Type: Full-time

Work Location: In person

Japanese Car Care is a locally owned, fast-growing automotive repair shop in Albuquerque specializing in Japanese vehicles and select domestic models. We’re known for honest service, high-quality repairs, modern diagnostic equipment, and a team-first culture where skilled technicians can build long-term, well-paying careers.

Company Description

Japanese Car Care is a locally owned, fast-growing automotive repair shop in Albuquerque specializing in Japanese vehicles and select domestic models. We’re known for honest service, high-quality repairs, modern diagnostic equipment, and a team-first culture where skilled technicians can build long-term, well-paying careers.