Investment Operations Associate

Job Description

Job Description

Position Overview:

Our client is seeking a highly organized and proactive Investment & Insurance Operations Associate to support the day-to-day execution of both investment and insurance operations. This person will play a critical role in ensuring client accounts, insurance cases, and operational workflows are handled with accuracy, urgency, and a high level of client service.

The ideal candidate is detail-oriented, operationally strong, proactive, and comfortable managing multiple moving pieces in a fast-paced environment.

Key Responsibilities:

Investment & Insurance Operations:

• Manage investment and insurance new business from submission through completion 
• Prepare and submit account paperwork with a high level of accuracy 
• Process account openings, transfers, rollovers, contributions, withdrawals, and other client transactions 
• Track cases across custodians and internal systems to ensure timely execution 
• Coordinate with custodians, carriers, and internal team members throughout the process 

Insurance Operations & Case Management:

• Process insurance applications from underwriting through policy delivery 
• Coordinate medical exams and gather underwriting requirements 
• Monitor case progress and proactively follow up on outstanding items 
• Support ongoing policy servicing including beneficiary updates, loans, payments, and policy changes 

Client Service & Advisor Support:

• Serve as a point of contact for operational and service-related client requests 
• Communicate professionally with clients, advisors, and external partners 
• Support advisors by preparing materials and ensuring operational readiness 
• Help deliver a seamless, high-touch client experience 

Operations & Process Improvement:

• Maintain accurate CRM and operational records 
• Ensure workflows stay organized and nothing falls through the cracks 
• Identify inefficiencies and help improve operational processes 
• Assist in building scalable systems to support the firm’s continued growth 

Qualifications:

• Experience within financial services, wealth management, insurance, or investment operations preferred 
• Strong attention to detail and organizational skills 
• Ability to manage multiple priorities in a fast-paced environment 
• Strong communication and problem-solving abilities 
• Experience working with CRM systems and operational platforms 
• Licenses: Life & Health Insurance and/or Series 6 or 7 required 

What Makes Someone Successful in This Role:

• Strong sense of ownership and accountability 
• Proactive and resourceful mindset 
• Ability to anticipate needs and solve problems independently 
• Team-oriented with a strong work ethic 
• Adaptable and comfortable in a fast-moving environment 
• Eagerness to learn and grow professionally