New Customer Account Representative

Job Description

Job Description

NEW CUSTOMER ACCOUNT REPRESENTATIVE

Potential Temp to Hire Opportunity

Location: Near Rancho Bernardo

Responsibilities Include:

• New Account Management - Contacting new accounts to ensure a seamless transition.
• Ensure customer is aware and able to use all the functionality of our products.
• Provide critical support to new customers in order to prevent cancellations.
• Perform retention activities to minimize cancellations and opt outs.
• Post Sales Account follow up.
• Follow up on all inside sales cancellation requests.
• Act as the point of contact for any customer issue.
• Maintain accurate documentation.

Requirements Include:

• Microsoft Office and computer literate learning internal system.
• Ability to follow the new sales SOP process.
• Offer and conduct trainings with Clients new customer base.
• 2+ years aligned experience in an outbound phone sales environment.
• Customer service experience in call center – Preferred.
• Excellent verbal and written communication skills
• 2 year college degree or equivalent experience - Preferred.
• Spanish speaking – Preferred.

Physical Requirements Include:

• Sitting 20+ hours a week
• Walking 1-10 hours a week
• Standard hearing and visual with ability to read printed material
• No protective clothing or equipment required

Compensation: $21.50 Hr. - DOE

As a Sedona Staffing contracted employee you are eligible for the following benefits:

• Medical
• Dental
• Vision
• Short-term Disability Insurance
• Life and AD&D insurance

If qualified and interested, please email resume, or call our San Diego office.

Sedona Staffing is a nationally ranked work force management group celebrating 40 years of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees. With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service.

If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.