Vault Teller - Louisville, KY

Vault Teller

*Position is not eligible for remote work.

Job Code
VTTELL

Job Family

Supervisory
No

Job Description Title
External

Job Summary

A Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations. A Vault Teller is responsible for all cash and coin in a location's vault. This position will be required to work into a Saturday rotation.

Essential Functions, Duties and Responsibilities include, but are not limited to:

• Greets all customers and visitors when they enter the location lobby or approach the drive-thru

• Orders currency and coins for location

• Counts and records money received and sent for shipment from Federal Reserve and other Bank locations

• Balances vault currency and coin daily

• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash

• Identifies counterfeit currency

• Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

• Explains, promotes, and sells specialized products such as cashier's checks and prepaid gift cards

• Exchanges foreign currency

• Performs services for customers including ordering bank cards and checks

• Records all transactions promptly, accurately, and in accordance with bank procedures

• Performs as a team member in allocating and coordinating the workflow

• Answers inquiries regarding checking and savings accounts and other bank related products

• Assists customers in solving account errors or problems, providing account balances, etc.

• Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination

• Promotes and maintains positive relations with all contacts, customers, and potential customers

• Assists with training for Tellers and Customer Service Representatives

• Assists the Teller Supervisor with answering questions regarding bank policies and procedures

• Opens, closes, and maintains customer accounts, including checking, savings, CDs, and IRAs

• May be responsible for bank openings and/or closings

• May be required to work drive-thru

Education, Experience and Qualifications

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Years of Experience

Minimum

Comments

2

Two (2) years of teller experience required; customer service experience preferred

License / Certification

Required/Preferred

License / Certification

Description

Required

Independence Bank Teller Certification within 6 months

Required

Independence Bank Vault/Lead Teller Certification within 6 months

Additional Qualifications

• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months

Core Competencies

• Customer service skill

• Customer/client orientation

• Cash handling

• Oral communication skills

• Problem-solving skills

• Accuracy and attention to detail

• Situational judgment skills

• Ability to maintain confidential information

• Clerical and administrative skills

Working Conditions

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

No travel required

Never or Rarely

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Occasionally

Standing (remaining on one's feet in an upright position without moving about)

Constantly

Walking (moving about on one's feet)

Frequently

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Frequently

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Occasionally

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Constantly

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Constantly

Stooping (bending downward and forward by bending spine at the waist)

Occasionally

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Occasionally

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Constantly

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Constantly

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Constantly

Additional Physical Requirements

May require lifting up to 25 pounds