Technical Implementation Manager

Company Overview RapidSOS is the leading public safety AI company that unlocks mission‑critical intelligence for emergency response, merging artificial and human intelligence to fuse data from over 700 million connected devices and 200+ global technology companies. Our solution powers 23,000 federal, state and local agencies and supports emergency response in 16 countries. About the role As a Technical Implementation Manager, you will be key to delivering our platform to emergency communications centers. You’ll own or assist with the post‑sales implementation process for enterprise deployments, with a strong emphasis on VoIP call‑taking system integrations, on‑site hardware/software setup and technical field readiness. You will frequently travel to customer sites across the U.S. and work closely with public safety stakeholders to lead deployments and ensure solutions are effectively implemented. What you’ll do Manage and execute technical field deployments, including configuration, installation and testing of VoIP‑integrated RapidSOS solutions at emergency communications centers. Own the end‑to‑end implementation timeline from onboarding to go‑live and ensure all technical and logistical responsibilities are completed on‑site, on‑time and to a high quality standard. Travel frequently (≈75%) to public safety customer locations across the U.S. for on‑site installs and technical troubleshooting. Work closely with local IT teams, system administrators and telephony providers to integrate RapidSOS products into varied communications environments. Collaborate cross‑functionally with Product, Engineering, Account Management and Customer Success to escape issues and optimize field execution. Act as the technical liaison and subject‑matter expert on VoIP infrastructure requirements and deployment best practices. Identify scope and technical risks, assist in overcoming limitations both internally and externally. Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes and documentation. What we’re looking for in our ideal candidate 5+ years of experience in a field implementation, VoIP systems engineering or technical project management role with on‑site deployment responsibility. Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony and ideally public safety technology ecosystems. Proven experience with installing, configuring and troubleshooting software/hardware solutions in live production environments. Demonstrates the ability to represent RapidSOS with professionalism in highly visible customer settings while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines. Demonstrates experience in project management, adept problem‑solving abilities and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives. A proactive solutions‑first mindset with the adaptability and flexibility to thrive in a high‑growth environment where priorities can shift quickly. A team player with a low ego and a high sense of mission alignment. Ability and willingness to travel up to 75% of the time. Nice‑to‑have experience (but not required) Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow. Knowledge of APIs. ENP Certification. What we offer The chance to work with a passionate team on solving one of the largest challenges globally. Competitive salary and benefits and equity participation. A dynamic, flexible and fun start‑up work environment with a highly talented team. Starting pay for a successful applicant will depend on a variety of job‑related factors, which may include experience, relevant skills, training, education, location, business needs or market demands. The salary range for this role is $115,000 - $135,000. This role will also be eligible to receive equity options. RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. #J-18808-Ljbffr RapidSOS