Financial Customer Service Rep (Hybrid)

Customer Escalations Representative (Hybrid)

Location: Sioux Falls, SD

Pay: $20/hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Model: Hybrid (1 week in office / 1 week remote after training)

Training: First 30-60 days onsite

About the Role

We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.

What You'll Do

+ Assist customers with escalated questions, concerns, and complaint resolutions.

+ Handle inbound calls from customers and internal partners regarding active complaint cases.

+ Gather information, investigate issues, and document cases accurately.

What We're Looking For

+ 2+ years of customer service experience handling escalated or complex issues.

+ 1+ year of banking, financial services, or related industry experience.

+ Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).

Work From Home Requirements

+ High-speed internet with Ethernet connection capability.

+ Quiet, private workspace.

Why Apply?

+ Gain valuable experience in financial services operations.

+ Opportunity to develop complaint resolution and investigative skills.

+ Potential for long-term career growth based on performance and business needs.

Apply today if you're a strong communicator who enjoys helping customers and solving complex problems.

Job Type & Location

This is a Contract position based out of Chandler, AZ.

Pay and Benefits

The pay range for this position is $20.00 $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account ( HSA ) Transportation benefits Employee Assistance Program Time Off/Leave ( PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.