Digital Engagement Team Lead

Digital Engagement Team Lead

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

As the Digital Engagement Team Lead, you are responsible for end-to-end delivery and optimization of U.S. Bank's marketing personalization campaigns in its owned digital channels, i.e., the public website, secure online banking portal, and mobile app. By coaching and mentoring a small team of business line-dedicated Engagement Managers while personally overseeing marketing operations for one of the bank's key business lines, you will drive continual improvement of campaign planning, intake, tactics, execution, timing, and reporting through both direction and example. The ideal candidate has a track record of translating business strategy into successful digital marketing tactics and will be comfortable liaising between business line executives, marketing leaders, and marketing technology delivery teams. In addition to accelerating growth through relentless operational excellence, you must serve as a thought leader in the company, helping to engage senior decision-makers and drive consensus around innovation opportunities such as new creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies.

Basic Qualifications:

• Bachelor's degree or equivalent work experience, and 10 or more years of experience in marketing, communications, digital engagement, customer experience, or related fields, including five or more years of leadership experience.
• Demonstrated success leading enterprise-scale strategies, influencing senior leaders, driving measurable business outcomes, and managing complex cross-functional initiatives.

Preferred Skills/Experience:

• Prior leadership of digital or marketing transformation initiatives involving complex client engagement and/or stakeholder management responsibilities
• Exceptional program management skills, preferably in an agile environment
• Deep understanding of the end-to-end digital marketing campaign process including strategy, project intake, content development, creative and compliance reviews, testing, release, and results measurement and optimization
• Intimate knowledge of paid digital advertising formats (i.e., programmatic and social), development processes, and optimization methods
• Experience with Adobe marketing platforms such as Journey Optimizer, Offer Decisioning, or Target preferred; significant experience with mar tech or ad tech ecosystems is required
• Expert at evaluating the digital sales funnel for opportunities to improve performance through analysis of conversion and abandonment rates, benchmarking, user research, etc.
• People leader with a track record of coaching a high-performing team
• Strong organizational, interpersonal, and team-building skills
• Excellent verbal, written, and presentation skills
• Agility in thinking and delivery, along with proven ability to take direction in support of company goals
• Strong decision-making and problem-solving skills
• Ability to delegate and successfully manage multiple projects and assignments that are completed on time and on budget
• Proficiency in Jira, Adobe Workfront, Confluence, Mural, and Office 365 solutions
• MBA or equivalent markers of high achievement are a plus

Location Expectations:

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.