Call Center Representative

Call Center Customer Service Representative

Join Our Growing Team at Peak Dental Services! Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic, full-time Call Center Customer Service Representative to join our dynamic patient intake and scheduling team. If you're a motivated individual passionate about helping people, this is the perfect opportunity!

Why Peak Dental Services?

At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. Plus, you'll enjoy the perfect work-life balance with weekends and evenings off!

Essential Functions

• Answer and assist inbound calls from new and existing patients
• Schedule appointments and coordinate communication between offices and staff
• Assist patients by answering questions, transferring calls, and updating account information
• Work with multiple dental systems to efficiently manage appointment schedules
• Maintain call quality standards and meet call center KPIs
• Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Work Hours:

• Monday - Friday, 7:00 AM - 5:00 PM (8-hour shift)

We Offer Competitive Benefits:

• Medical, Dental, and Vision insurance
• Voluntary STD-LTD and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401K Match
• Employee Discounts
• And much more!

Qualifications

• 1+ years of recent experience as a Call Center Representative or in an administrative role
• Minimum typing speed of 40 WPM
• Medical setting experience is a plus but not required
• Strong written and verbal communication skills
• A passion for customer service and helping others!

Work Hours:

• Monday - Friday, 7:00 AM - 5:00 PM (8-hour shift)

We Offer Competitive Benefits:

• Medical, Dental, and Vision insurance
• Voluntary STD-LTD and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401K Match
• Employee Discounts
• And much more!

About Us:

Peak Dental Services was founded in 2008 by Dr. Douglas Peak and his son A.J. Peak. Their vision was simple: to build a dental practice that offers exceptional care and an outstanding patient experience. With a background in business and dentistry, they quickly recognized the need for a strong team to help grow the businessand that's where YOU come in! Our team is passionate about making a difference, and we welcome motivated individuals who share that same commitment.

Ready to Join Our Team?

If you're looking for a rewarding, fast-paced role where you can make a difference and have fun doing it, apply today! Peak Dental Services is growing; we want you to grow with us.

Work Environment

Call center/scheduling center located in Colorado Springs

Business casual dress code

Physical Demands

Ability to sit up to 7 hours per day

Education and Experience

High School Diploma or GED

Pay Range

USD $18.00 - USD $19.00 /Hr.

Peak Dental Services