Physical Security Management Center Specialist, NA

About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.Position OverviewThe Specialist, Operations Monitoring is responsible for executing and supporting the monitoring, reporting, and analysis of operational performance metrics. This role ensures accurate data collection, validation, and reporting while supporting the identification of trends and operational issues. The Specialist collaborates with operations, IT, and analytics teams to maintain data integrity, improve reporting processes, and support data-driven decision-making. This role contributes to a culture of accountability, collaboration, and alignment with company values while building technical and analytical expertise.Position OverviewThis position is based at our San Antonio, Texas, location and is not remote.The Security Monitoring Center (SMC) Specialist is responsible for real-time monitoring, event triage and incident reporting across Vantage Data Centers’ North American portfolio. Operating within a 24/7/365 command-and-control environment, this role ensures the continuous protection and operational integrity of Vantage’s data center campuses through proactive surveillance, alarm management, and precise communication.SMC Specialists are the first line of defense in identifying, assessing, and escalating security events. The ideal candidate is detail-oriented, technically proficient with monitoring systems, and capable of maintaining composure and accuracy in a high-tempo, mission-critical environment.Essential Job FunctionsMonitoring & Alarm ManagementContinuously monitor security systems including video management, access control and alarm monitoring platforms (Genetec).Detect, assess and validate alarms and alert generated by security systems across all sites.Initiate appropriate escalation and notification procedures based on Vantage’s Security Operating Procedures (SOPs)Maintain situational awareness of all monitored campuses and critical incidents in progress.Conduct real-time and retrospective camera reviews to support investigations or verify incidents.Incident ManagementAccurately document all security events, alarms and incidents in the incident management system.Provide clear and timely communication with Shift Leads, Regional Security Managers and on-site Physical Security teams during events requiring response or escalations.Follow established event response workflows, ensuring precision and accountability in documentation. Support after-action reviews by providing incident data, system screenshots or event summaries as needed.Systems & Technical OperationsOperate and monitor integrated physical security systems to ensure all full system functionality and responsiveness.Perform start of shift system checks, verifying alarm queues, connectivity and camera health.Identify and report system malfunctions, anomalies or false alarms to Shift Lead or SMC Leadership.Assist with configuration validation for new site activations or system upgrades under supervision.Compliance & Procedure AdherenceFollow all established SMC standard operating procedures and communication protocols.Ensure confidentiality and integrity of all data handled within the SMC environment.Support compliance requirements.Participate in training and all readiness drills to maintain operational excellence.Collaboration & CommunicationMaintain constant communication with shift leads and fellow specialists to ensure smooth shift operations and transitions.Relay critical information to local security teams clearly and accurately.Contribute to team discussions, knowledge sharing and procedural improvements.Support transition briefings during shift changed to maintain continuity of situational awareness.Job RequirementsExperience2-4 years of experience in a 24/7 security operations or monitoring center environment.Prior experience in a team lead, shift supervisor or senior operator role preferred.Experience with integrated security technologies (VMS, access control, alarm monitoring, and incident management systems).SkillsStrong situational awareness and ability to assess information quickly and accurately.Technical proficiency with physical security platforms and computer-based monitoring tools.Excellent written and verbal communication skills with attention to detail and documentation accuracy.Ability to remain calm and focused under pressure in fast-paced or critical situations.Team oriented mindset with a commitment to operational consistency and accountability.Familiarity with incident management frameworks or software.Physical Demands and Special RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.Additional DetailsThis position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.#LI-TM1 #LI-OnSiteWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do! #J-18808-Ljbffr Vantage Data Centers Management Company LLC