General Manager - Philadelphia

Job Description

Job Description

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At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DMV area, Colorado, Chicago, and Philadelphia on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a General Managers in Philadelphia!

At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”). 

A day in the life of a CYM GM:

• Overseeing daily operations of your shop - from preparing the shop to open, executing service, to closing; all at the highest level
• Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
• Manage and lead (if applicable), supervisors, and team members to ensure the best service is provided to our guests with CYM VIBES in mind
• Work with supervisors to create a positive, efficient work environment for the whole team
• Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
• Manage maintenance and upkeep of all equipment and the shop’s surroundings -- trash pickups, linens, deep cleaning, and/or storage organization
• Continued focus on all ServeSafe food safety standards and commitment to shop safety
• Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
• Recruiting, hiring, training, and conducting a performance evaluation of team members
• Scheduling so that each shift and position is covered to its best ability.  If there is an issue (callouts, emergency), the manager is on-call to solve it in the best interest of the shop
• Working in the shop 5 days a week, must be available to work weekends.
• Must have transportation to travel between multiple CYM locations in the DMV

Company Core Values & Expectations:

• V ibrant – You are abundantly happy, fun, passionate, playful, and kind
• I ntegrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• B elonging – You will work as a team to make people feel welcome 
• E nergy – You are active, proactive, and work hard to make things happen
• S eize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing your staff
• Being yourself and making genuine relationships with other team members and guests

You’ll be a great addition to the CYM team if you:

• Have 1-2 years of experience in a restaurant management role
• Have a good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
• Have ServeSafe Manager’s Food Safety Certification
• Can coordinate multiple tasks such as food and labor costs while maintaining required standards of operation in daily shop activities
• Are hospitality-oriented and hold a passion for the guest experience
• Believe in a hands-on managing style and be willing to lead by example
• Take initiative, you’re proactive and can think of the big picture
• Have a high-energy, positive can-do attitude that thrives in a fast-paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently, Proven coaching and leadership skills for a diverse staff 
• Can work flexible shifts and schedules, inclusive of weekends and holidays. 

You’ll love working at CYM because:

• Starting salary: $70,000 and a 20% bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff  averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.
• Never work nights! We open early, wrap up early, and make space for real work-life balance. Our morning and afternoon hours mean you’ll have your nights free to live your life and prioritize what matters most.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
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