Technical Business Analyst (Cloud based) - Plano, TX

Technical Business Analyst (Cloud Based)Duration: Long TermLocation: Plano, TX (Onsite)Need consultants local to Plano and with Automotive Domain experience.This role as a Technical Business Analyst will require strategic design and mapping of business requirements and solutions to system/technical requirements. An individual filling the Technical Business Analyst role should be comfortable to articulate possible solutions applicable to experience with Cloud-Based Software solutions. The Technical Business Analyst will also be responsible for writing technical specifications (for custom development, system integration, etc.) based on interactions directly with internal stakeholders.Responsibilities:Work on payments portal front-end pipeline, on Stencil platform, on event Manager platformSupport Connected Technologies Platform (“CTP”) provisioning, payments, fleet, monitoring and tracing infrastructure workCreate, refine and increase monitoring for CTP services with Client’s approved monitoring tools.Configure and customize monitoring dashboards, reports, and alerts to help SRE and incident management team focus on high priority issuesDefine SLIs and SLOs for CTP services following SRE principles.Work on automating tasks to streamline operational process and reduce manual activities.Work with Incident/Problem management team to complete post-mortem analysis of incidents and implement preventive measures.Collaborate with cross-functional teams to troubleshoot, investigate and resolve critical incidentsProactively suggest and implement improvements to enhance the system’s reliability, resilience, and fault toleranceSkills Required:5+ years of experience in technical business analyst roleTechnical Background / Degree Program preferred.Able to discuss experience with cloud software solutionsPossesses excellent oral and written communication skillsAbility to work independentlyAbility to learn quickly and think creativelyTeam player with strong interpersonal skillsDetail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.Demonstrates ability to effectively prepare and maintain the following documents/tools:Process Flow AnalysisProduct Architecture and Design Best PracticesExperience working with developersExperience with Cloud Solutions and/or RDBSBasic competence in at least one programming language (e.g. JavaScript, C#, etc.)Requirements DefinitionConfiguration WorkbookData ModelsDetailed Functional Design