Engineering Design Associate

Responsibilities Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods. Applies standard designs to lower‑complexity corrective maintenance work, follow‑up work, and/or other routine program work. Assists Designers with general work order preparations, particularly for overhead and underground revenue work, major projects, and other maintenance/program work. Copies or translates sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (e.g., residential, small commercial, and lighting). Completes work orders that do not require a field visit or guidance from a Designer (e.g., temporary services). Verifies and completes the dependencies in the work management system prior to releasing jobs. Assists Designers with updating the work management system for status, project comments, or customer comments and contact information. Performs customer calls as requested for various work management system tasks and coordinates with responsible parties regarding right‑of‑way, site readiness, schedule, re‑schedules, Contribution in Aid of Construction (CIAC), invoices, and site delivery. Compiles, reviews, and prints reports from the work management system as needed. Contacts customers to confirm project details and schedules (depending on the enabling system). Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary. Communicates, coordinates, and develops solutions for a broad range of requests between Designers and Schedulers, Construction & Maintenance (C&M) Specialists, and others as needed (e.g., phone number lookup to in‑depth work management/design tool changes). Reports job status details to Designers, C&M Specialists, and/or contract construction crews as needed. Responds to and forwards requests from centralized subdivision design. Supports Designers with obtaining information from customer information systems. Prepares for and provides storm support as needed. Supports Human Performance safety culture through active participation in safety meetings. Follows ergonomics and office safety guidelines. Supports corporate initiatives. Demonstrates a commitment to continuous learning and development. Qualifications Associate degree or high school diploma/GED plus two years of relevant work experience. One to three years of providing customer service support. Knowledgeable of Engineering & Construction Planning processes, work management system, and related computer applications. Experience using computer‑based drawing tools. Demonstrated proficiency in Microsoft Office suite. Proficiency in computer‑based work management systems. Excellent customer skills. Effective written and verbal communication and interpersonal skills. Collaborates effectively in a team environment. Exhibits flexibility and dependability during storm events and regular work. Effectively manages stressful situations. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship or immigration status, sexual orientation, gender identity, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. #J-18808-Ljbffr Duke Energy