Customer Service Representative II- Main Hospital Elmhurst
$19.89 - $28.84 per hourNorthshore
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights:
- Sign on bonus: N/A
- Position: Customer Service Representative II
- Location: EMH Main Hospital Elmhurst
- Full Time/Part Time: Part Time (20 hours)
- Hours: Monday-Friday: Every Tue 3p-7p, Fri 11a-7:30p, every other weekend 8a-4:30p Holiday - 1 summer & 1 winter holiday shift per year
- Required Travel: No
- Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls.
- Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates "Codes/Emergency Alerts" per Hospital policy and procedure, system wide.
- Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
- Document and relay messages for physicians and their offices.
- Analyzes caller's needs concerning physician's answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians' instructions.
- Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems.
- Assists Liaison and Supervisor in clarifying instructions for patients calling the answering service.
- Processes calls for the Patient Experience EEH System. Follows guidelines to deescalate, as needed. Analyzes needs to determine which facility the caller has concerns with and directs message to the appropriate Patient Experience team.
- Processes calls for EEH System Service Center departments. Communicates professionally to answer, analyze and assign workers to requests.
- Triages calls for the EEH System Walk in Clinics and Immediate Care locations, including analyzing caller's needs while providing such information as hours, locations, services available per location, price estimates and insurance guidance as well as escalating emergency concerns.
- Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer call lights.
- Relays patient requests to appropriate caregivers by selecting specific palettes and including required information.
- Monitors and escalates call lights to ensure timely responses.
- Launches codes and other emergency alerts. Monitors and checks in to ensure all have responded.
- Communicates professionally and analyzes caller needs concerning physician referral and class information. Provides requested information and obtains necessary data.
- Run rosters, monitor participants, make recommendations on class offerings and sizes, as needed.
- High School Diploma or GED
- One year of call center experience
- Proficiency with Microsoft Office applications
- Good grammar and spelling skills to effectively talk to callers and communicate via e-mail, fax, and paging
- Strong organizational skills
- Aptitude for organization, people, and non-routine situations
- Ability to move across multiple computer environments and effectively adapt their customer service skills
- Ability to conduct searches, access and retrieve knowledge/information on the World Wide Web
- Knowledge of hospital operations and departments
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative II- Main Hospital Elmhurst in Elmhurst, IL vacancy
$16.85 - $21 per hour
...voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our... ...story together! Position Overview The Customer Service Representative positions, levels I, II and III are responsible for providing customer service...SuggestedDaily paidFlexible hoursOld Second Bancorp Inc
Oakbrook Terrace, IL9 days ago$21.66 - $27.08 per hour
...Air Export Customer Service Representative II CEVA Logistics provides global supply chain solutions to connect people, products, and providers... ...memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet...SuggestedContract workWork at officeMonday to FridayCMA CGM
Melrose Park, IL3 days ago$21.66 - $27.08 per hour
Air Export Customer Service Representative II Pay Range: $21.66 to $27.08 MONDAY- FRIDAY Responsibility Are you known for providing impeccable... ...memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet...SuggestedTemporary workWork at officeMonday to FridayFlexible hours- ...fastest-growing providers of custom advanced mobility equipment... ...looking for an Office Assistant II to join our growing team!... ...administration and/or customer service experience To perform this... ...requirements listed below are representative of the knowledge, skills, and...SuggestedWork at office
Resource Hub
Elmhurst, IL4 days ago $19.5 - $25 per hour
...Customer Support Center Representative I, II Darien, Lombard, North Aurora, Oakbrook Terrace, Illinois, United States At Old Second, you're first!... ...Center Representative is responsible for meeting sales and service goals by handling incoming customer calls, emails, web...SuggestedWork at officeRemote workOld Second Bancorp Inc
Lombard, IL2 days ago$20.8 - $29.4 per hour
...Customer Service Representative II ID 2026-7314 Category Operations Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers...Full timeWork at officeLocal areaImmediate startWorldwideFlexible hoursAIT Worldwide Logistics
Itasca, IL2 days ago- A logistics company in Melrose Park, IL is seeking an Air Export Customer Service Representative II to manage freight tracking and provide exceptional customer service. The role involves overseeing customer freight, handling service requests, and performing data management...Flexible hours
- Viskase has an immediate need for a Customer Account Representative with order management experience in... ...experience in manufacturing Customer Service and/or Supply Chain Associate or Bachelor... ...Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet...Temporary workImmediate startFlexible hours
$19 - $23 per hour
...EMS Patient Account Representative EMS Patient Account Representative (Bilingual... ...questions and other patient service activities. Process accounts according... ...with any caller including customers, agencies, facilities, and hospitals. Employ one-step resolution practices...Work at officeLocal areaParamedic Billing Services
Elmhurst, IL4 days ago$19.89 - $28.84 per hour
...other factors. Patient Service Representative and Insurance... ...secured. Interacts in a customer-focused manner to ensure... ...transactions into the hospital computer system.... ...Edward (Naperville), Elmhurst, Evanston, Glenbrook... ...Please refer to the main career page for more...Hourly payFull timePart timeFor contractorsWork at officeFlexible hoursShift workNorthshore
Arlington Heights, IL16 hours ago$16.93 - $21.63 per hour
...Banfield Pet Hospital Associate Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hours$18 - $20 per hour
...EMS Customer Service Representative/Call Taker History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today... ...Representative/Call Taker with day and night shifts available in Elmhurst, IL. Responsibilities Answer, screen, and direct...Full timeNight shiftDay shiftSuperior Ambulance
Elmhurst, IL3 days ago- ...ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets customers on sales floor; determines brand, type, and quality of merchandise desired; and assists customers to locate merchandise. Displays merchandise, suggests selections...Contract workPart time
Now Health Group
Elmhurst, IL4 days ago $15 - $24.25 per hour
...operations. This role blends luxuryretail service, omnichannel selling, and team... ...revenue. Key Responsibilities ~ Represent Coach as a brand ambassador, adhering to... ...individual and team KPIs. ~ Source new customers, maintain relationships, and follow up...Minimum wageShift workNight shiftTapestry
Oakbrook Terrace, IL16 hours ago- ...belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help...Weekly payDaily paidTemporary workPart timeLocal areaWork from homeShift workWeekend workAfternoon shift
Bath & Body Works
Elmhurst, IL7 days ago $16.12 - $23.21 per hour
...Customer Service Representative In Patient Registration Location: Ascension IL Alexian Brothers Elk Grove Village Shift: 3:00 PM - 11:30 PM... ...before? Join R1, the industry leader in transforming how hospitals and health systems support patients with cutting-edge technology...Hourly payLocal areaShift workR1 RCM
Elk Grove Village, IL2 days ago- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting shopping experience for our customers. Your Role at Dolla Customer Service, Associate...
Dollar Tree Family Dollar - Dollar Tree, Inc.
Norridge, IL3 days ago - ...class academic healthcare system, UChicago Medicine , as a Customer Service Associate at our Burr Ridge Access Center . This position... ...effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers...Full timeWork at officeShift work
The University of Chicago Medicine
Willowbrook, IL4 days ago $16.12 - $23.21 per hour
..., the industry leader in transforming how hospitals and health systems support patients with cutting... ...advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the...Hourly payLocal areaShift workR1
Elk Grove Village, IL2 days ago- ...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...Contract workPart timeLocal area
$20 - $25 per hour
...our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by... ...fleet operations by coordinating customer billing, maintaining fleet documentation... .... This role is onsite at our Elmhurst dealership location. Essential...Hourly payWork at officeLocal areaFlexible hoursTransChicago Truck Group
Elmhurst, IL29 days ago$22 - $26 per hour
...May 22, 2026 Full-Time On-site Elmhurst, IL 60126, USA Description Since 1... ...Valve has been delivering products and services that are essential in providing clean water... ...while living with the motto 'the customer is the Boss'. If you're looking for a job...Full timeTemporary workWork at officeVal-Matic
Elmhurst, IL4 days ago- A reputable retail company is seeking a Customer Service Associate II to assist with daily operations. The role includes managing merchandise, maintaining a clean environment, and delivering exceptional customer service. Ideal candidates will have prior experience in customer...
- ...products designed to enhance the health and wellness of our customers. Our mission is to deliver high-quality, reliable fitness solutions... ...: We seek a highly motivated and results-driven Sales Representative to join our team. The ideal candidate will have a strong...Work from homeFlexible hours
NCI Technology, Inc
Villa Park, IL29 days ago - ...State Farm Customer Service Representative Join a winning insurance and financial services team! Apply to become a State Farm Customer Service... ...the unexpected and realize their dreams. We are located in Elmhurst, IL and help customers with their insurance and financial...Base plus commissionHourly payFor contractors
Brian Stolper - State Farm Agent
Elmhurst, IL6 days ago $18.38 - $26.65 per hour
...Highlights: Position: Patient Service Rep Location: 755 N York Rd, Elmhurst Full Time 40 hours... ..., cash collections or customer service experience in a... ...and eight acute care hospitals - Edward (Naperville), Elmhurst... .... Please refer to the main career page for more...Hourly payFull timePart timeFor contractorsWork at officeMonday to FridayAfternoon shiftEarly shiftNorthShore University HealthSystem
Elmhurst, IL3 days ago$40k - $60k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Tim Curry... ..., and Renters Insurance. Our office is located in Elmhurst. Our office is open 9:00 AM - 5:00 PM. If you want...For contractorsWork at officeTim Curry - State Farm Agent
Elmhurst, IL16 hours ago- ...invoices in a timely manner to ensure consistent cash flow Enter customer orders into the system in real-time to prevent any logistics... ...to cover insurance costs Apply Today Elk Grove Village, IL 2872 1506 Elmhurst Road Elk Grove Village, IL 60007Work at officeLocal areaShift work
Express Employment Professionals
Lombard, IL6 days ago $22 - $26 per hour
Val-Matic Valve & Mfg. Corp in Elmhurst, Illinois, is looking for a dedicated individual to assist in the efficient operation of accounts... ...receivable. The role includes processing invoices, maintaining customer accounts, and performing collections. Candidates should have an...Hourly pay$16.12 - $23.21 per hour
...Customer Service Representative Location: Ascension IL Alexian Brothers Elk Grove Village Shift Hours: Part Time, PRN as needed R1 is the... ...transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one...Hourly payPart timeCasual workReliefLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative II- Main Hospital Elmhurst. Be the first to apply!
Related searches
- social service representative Elmhurst, IL
- customer order specialist Elmhurst, IL
- client service officer Elmhurst, IL
- customer service expert Elmhurst, IL
- airport customer service agent Elmhurst, IL
- customer experience agent Elmhurst, IL
- customer service consultant Elmhurst, IL
- customer service assistant Elmhurst, IL
- medical customer service representative Elmhurst, IL
- contact representative (customer service representative) Elmhurst, IL