Technical Service Representative - Adhesive Applications

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Technical Service Representative- Adhesive Applications

Location: High Point, NC

Functional Area: Technical Support & Service

With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

Technical Service Representative- Adhesive Applications

Jowat is a leading provider of woodworking adhesives, committed to delivering high-quality products and exceptional service to our customers. We are seeking a skilled Technical Service Representative to join our team. The ideal candidate will have a strong background in woodworking and adhesives, with the ability to provide technical support and guidance to customers, troubleshoot adhesive-related issues, and contribute to product development initiatives.

Your Responsibilities

• Provide technical support to customers regarding the selection, application, and troubleshooting of woodworking adhesives.
• Conduct on-site visits to customer facilities to assess adhesive application processes, troubleshoot issues, and provide training as needed.
• Collaborate with the sales team to identify customer needs and recommend appropriate adhesive solutions.
• Assist in the development of technical documentation, including application guides, troubleshooting manuals, and product data sheets.
• Conduct product demonstrations and training sessions for customers and internal staff.
• Collect and analyze data on adhesive performance and customer feedback to identify areas for improvement and drive product development initiatives.
• Stay up-to-date on industry trends, best practices, and regulatory requirements related to woodworking adhesives.
• Communicate effectively with cross-functional teams, including R&D, production, and quality assurance, to address customer needs and resolve technical issues.
• Represent the company at trade shows, industry events, and customer meetings to promote our products and services.
• Maintain accurate records of customer interactions, technical inquiries, and product evaluations.

Our Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Wood Science, or a related field.
• Minimum of 5 years of experience in technical support or a related role, preferably in the woodworking or adhesives industry.
• Strong knowledge of woodworking processes and adhesive technologies, including hot melts, water-based adhesives, and structural adhesives.
• Excellent problem-solving skills and the ability to troubleshoot adhesive-related issues in a manufacturing environment.
• Effective communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Willingness to travel to customer sites as needed (approximately 20 - 30% travel).
• Valid driver's license and a clean driving record.

Benefits

• 401(k) with a match
• Paid vacation
• 9 paid holidays
• Health Insurance (medical, dental, vision, FSA)
• Company contribution to HSA
• Multiple company-paid insurance policies
• Short-term disability
• Long-term disability

If you are a motivated professional who thrives in a dynamic, fast-paced environment, we encourage you to apply!

About Jowat And Our Global Presence

The Jowat Group, a medium-sized, family-owned enterprise, is one of the top adhesive manufacturers around the world. Tradition and experience from over 100 years of corporate development allow us to serve as the leading company in adhesive technologies and innovations in numerous markets and areas of application. Our reputation as an innovative leader is made possible by the commitment and competence of our employees, the adhesive experts who always find the perfect solution for our customers. As a new member of the Jowat team, you will continue to advance our reputation by providing the optimal solutions to further the company’s goals.

Jowat Corporation was formed in High Point, North Carolina as a part of the global Jowat group in 1979. The High Point location serves as the headquarters for all operations in the Americas. The parent company, Jowat SE in Germany, was founded in 1919 and has a total of 7 manufacturing sites around the world.

With over 200 million pounds of adhesive produced each year, Jowat serves as one of the leading suppliers in the industry. Our products are used in a variety of applications, including woodworking, furniture manufacturing, paper and packaging, electrical, textile, automotive, and graphic art. A network of 23 sales organizations and various partners around the globe mean unparalleled service from the company. In the Americas, we employ around 225 people. Together, our talented teams drive growth in the industry through agility, collaboration, and innovation.

We look forward to receiving your online application.

Do you have any questions?

Apply now »