Housekeeping Lead

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it's going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

Roofstock's Values → Short-Term Rental (STR) Org Reflection

• We are entrepreneurs → Launch a startup within a startup
• We are better together → Work across functions & business units to do it fast and well
• We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests
• We think like investors → Enhance owners' and Roofstock's ROI

About the Team

Roofstock's STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win.


About the Role

As the Back of House Coordinator, you will be the administrative and logistical backbone of local STR operations. You'll work closely with the Team Lead, Back of House to ensure inventory is managed, vendors are supported, and the field team is equipped to focus on our guests and owners in the field.

You will serve as the key point of coordination across multiple back-of-house functions - housekeeping, maintenance ticket flow, and warehousing - helping to keep the market running smoothly and ensuring guests and owners have a seamless experience.

This role is ideal for someone highly organized, responsive, and energized by fast-paced problem solving. This role is an hourly, non-exempt position.


Responsibilities

• Assist in managing warehouse and storage space, keeping areas tidy and organized
• Track inventory usage and restock needs for consumables, linens, and key operating supplies both in central warehouses and satellite storage locations
• Coordinate delivery or retrieval of inventory and supplies to/from homes as needed
• Assist the Team Lead, Back of House with the management of housekeeping vendors and teams
• Support the Team Lead, Back of House and other market team members with the coordination and management of third party maintenance vendors as needed
• Log and report field activity data into our operational systems with accuracy and timeliness as needed
• Execute market-level projects which touch multiple zones/teams and are better handled by the Back of House team than a specific zone team, such as updating branded materials around the market
• Rotate between being warehouse-based and field-based as needed to support each day's work
• Other duties as assigned

Qualifications

• 2-3 years of experience in operations coordination, logistics, or hospitality support
• Excellent attention to detail and time management
• Strong written and verbal communication skills
• Ability to remain calm and responsive in fast-moving operational environments
• Comfortable working both in the field and in office/warehouse environments
• Tech savvy and experienced with mobile scheduling, task tools, or PMS platforms as well as Google Workspace

Compensation

The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation. (Do NOT INCLUDE this verbiage for any New York-based job posting per Legal as of 08/2/2024)

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

#LI-ONSITE

#LI-NL