Non-Emergency Medical Transport Driver (Full-Time)

JOB SUMMARY: The NEMT Driver provides safe and timely non-emergency medical transportation for clients of Beacon Treatment Center to medical appointments, court hearings, and scheduled activities. This position requires excellent driving skills, strong client service abilities, situational awareness, and professionalism when working with individuals receiving behavioral health services. The NEMT Driver maintains accurate transportation records, adheres to all safety protocols, and upholds client confidentiality at all times.

ESSENTIAL JOB FUNCTIONS:

1. Safely transports clients to and from medical appointments, court hearings, and scheduled activities, ensuring punctuality and comfort.
2. Demonstrates safe vehicle operation including proper speed control, lane discipline, and defensive driving techniques.
3. Utilizes GPS and local knowledge to determine the most efficient routes, adjusting for traffic conditions.
4. Provides assistance to clients entering and exiting the vehicle when appropriate; demonstrates patience and professionalism.
5. Maintains a clean and well-functioning vehicle, conducting regular inspections and coordinating necessary maintenance.
6. Maintains accurate records of trips including mileage, destinations, addresses, distances, and any incidents or delays.
7. Maintains proper documentation from appointments and ensures submission according to agency policy and accurate according to daily trip log and A.A.C. R9-22-211 NEMT requirements.
8. Communicates clearly with all clients, managing interactions with tact, diplomacy, and professionalism.

• Uses correct terminology and follows proper protocols including greeting clients at point of service.
• Maintains appropriate boundaries and professionalism during all client interactions.

1. Adheres to HIPAA and all federal, state, and BTC protocols protecting client rights and privacy.
2. Follows all local traffic laws and agency transportation safety policies.
3. Identifies and diffuses conflicts during transport, maintaining self-control and objectivity.
4. Demonstrates understanding of emergency procedures for accidents, medical emergencies, or unsafe situations during transport.

• Contacts emergency services and follows reporting protocols as needed.
• Understands procedures for client medical or behavioral emergencies during transport.

1. Coordinates with the client services team to confirm appointments and address special transportation needs.

ESSENTIAL FUNCTION STATEMENT: The previous duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, or a logical assignment to the position.

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Twenty-One Years or Older
• Minimum Education: High School Diploma or GED required
• Minimum Experience: One (1) year of professional driving experience, and/or training or equivalent combination of education and experience
• Valid Arizona driver’s license with a clean driving record
• Ability to operate a 15-seat passenger van
• Proficiency in using GPS and navigation applications
• Preferred: Experience in medical or client transportation
• CPR/First Aid Certification
• Nasal Naloxone Opioid Reversal Training
• Two-Step Test Freedom from TB
• Adherent to the BTC Code of Ethics and Standards of Conduct
• Must pass a background check, pre-employment drug screening, and MVD check

KNOWLEDGE, ABILITIES, AND ATTITUDES REQUIRED

1. Knowledge of safe driving practices, defensive driving, and vehicle maintenance basics.
2. Knowledge of the local service area and surrounding regions.
3. Knowledge of client service principles in a behavioral health environment.
4. Knowledge of HIPAA, 42 CFR Part 2, and client confidentiality requirements.
5. Excellent verbal communication and interpersonal skills.
6. Ability to remain calm and professional during stressful or emergency situations.
7. Knowledge of basic documentation and record-keeping requirements.
8. Ability to work flexible hours including evenings and weekends as required.

PHYSICAL DEMANDS: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit for extended periods, walk, bend, speak English, hear, use a telephone, and drive an automobile including a 15-seat passenger van. Must be able to lift and carry up to 25 pounds and assist clients in and out of vehicles. Must have adequate near vision, reaction time, and multi-limb coordination for safe vehicle operation.

DISCLAIMER: Beacon Treatment Center is an at-will employer.  Beacon Treatment Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. This job description is not intended to be all-inclusive; an employee will also perform other reasonably related business duties as assigned by immediate manager or other management as required. 
Beacon Treatment Center reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.