Collections Assistant Manager

Description

To preserve the Credit Union's assets by controlling delinquent accounts and collecting delinquent loan payments; hiring, scheduling, training, and monitoring the work of other Collectors; and overseeing the disposal of repossessed collateral and other real estate owned (OREO) property.

Requirements

Experience: Five years to eight years of similar or related experience in collections, preferably in a Credit Union or bank environment.

Education: A high school education or GED.

• Leadership: Someone who is willing and able to assist with managing the department, supporting team members, and helping drive departmental goals.
• Collections Experience: Previous collections experience and a strong understanding of collections processes and practices.
• Strong Listening Skills: Someone who listens attentively, seeks to understand situations fully, and communicates effectively with both members and employees
• Problem-Solving Skills: Someone who can assess situations, identify solutions, and make sound decisions.
• Self-Sufficient: Someone who takes initiative to research, troubleshoot, and find solutions independently before seeking assistance when appropriate.
• Ownership of Development: Someone who takes responsibility for their own professional growth and is willing to learn new processes, systems, and skills independently.
• Honesty & Integrity: Someone who is trustworthy, transparent, and consistently demonstrates strong personal and professional integrity.
• Ability to Work Under Pressure: Someone who can remain focused, professional, and productive in challenging or high-pressure situations.
• Ability to Work Independently: Someone who is comfortable working independently, managing responsibilities, and making decisions without constant direction.
• Flexibility: Must be willing and able to work after hours when required by departmental needs.
• Critical & Forward Thinking: Someone who looks beyond the immediate issue, anticipates challenges, and considers how decisions may impact the department moving forward.
• Confidence to Speak Up: Someone who is not afraid to respectfully voice concerns, ask questions, offer suggestions, or challenge something when necessary.
• Accountability: Someone who is willing to hold themselves and others accountable while maintaining fairness, consistency, and professionalism.
• Comfort with Difficult Conversations: Someone who can address difficult situations and have necessary conversations directly, respectfully, and professionally.
• Firm but Fair: Someone who can establish expectations, enforce standards, and make decisions while treating employees with respect.

Industry Knowledge: Advanced understanding and knowledge of delinquency metrics, collections principles, and asset recovery techniques is required. A thorough knowledge and understanding of ACU policies and procedures is required, as well as thorough knowledge and understanding of governmental regulations for financial institutions, specifically collections-related statutes and regulations. A thorough understanding of legal procedures pertaining to collections (i.e., bankruptcies and dismissals, garnishments, etc.) is required, as is knowledge and understanding of collateral protection insurance and the claims process. Maintains superior product knowledge of Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Debt Collecting Act (FDCA).