Patient Access Team Lead

Hourly Wage Estimate: $20.25 - $30.38 / hour Learn More About The Benefits Offered For This Job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead today with HCA HealthONE Rose. Job Summary As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Manager. You will also provide assistance to staff-level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process. What you will do in this role Staff and order supplies according to budget guidelines and department needs. Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage. Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations. Promote and demonstrate excellent customer service. Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager. Oversee the daily activities of the registration area to ensure department standards are met. Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles. When appropriate, relieve staff members during employee sick/vacation time. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients. Work closely and professionally with nursing and ancillary departments to maintain a teamwork approach. Excel in all functions performed by patient representatives in all registration areas. Collect/request deposits and copays. Assume on-call responsibilities to ensure adequate staffing and problem-solving. Register all patient types. Assist in resolving patient concerns. Qualifications High school diploma or GED preferred. At least one year of related experience required. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Wellbeing support, including free counseling and referral services. Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence. Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare