Collector II

Job Description WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations. Responsibilities What will I be Doing? Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management. Maintain required levels of phone activity, contact percentages and other key performance indicators. Legally, ethically and confidentially handle any correspondence and/or payments received. Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing. Assist all members of collections staff with daily processes and procedures when required! Qualifications To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma/GED Must possess excellent written and verbal communication and organizational skills. Must meet federal and state license requirements Flexible Schedule M-Sat from 8am to 10pm It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: More than 6 months collections experience or related area (Customer Services or Sales) Skip tracing experience Timeshare Industry, Financial Services or Banking experience About Us What makes Hilton Grand Vacations unique? There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. About the Team Play a key role in leading our industry by joining a diverse team of driven professionals. Each corporate Team Member fulfills an integral role, bringing creative innovations and progressive leadership to our global business initiatives. We offer corporate opportunities to match every type of expertise, from information technology, to development, to legal. Every area of our corporate environment reflects the warmth and openness that only the hospitality industry can provide, while demonstrating our commitment to delivering world-class expertise, products and service in our work.