Customer Service Clerk

Position Title: Customer Service Clerk
Location: Schertz, TX (On-Site)
Clearance Requirements: None
Pay Rate: $18-$19.00/hour
Position Description:
Join a dynamic high-volume call center as a Customer Service Clerk. This contract role offers an excellent opportunity to develop your customer service expertise within the wine and spirits industry. You will handle incoming calls, process orders, assist customers with inquiries, and resolve issues efficiently while maintaining professional communication. If you are a motivated self-starter with a passion for delivering exceptional service, this position is perfect for you. Work Monday through Friday, 8 AM to 5 PM, with the potential to transition to permanent employment based on performance.

Responsibilities include:

• Managing high-volume inbound calls and order processing for wine and spirits products
• Assisting customers with product inquiries, order status, and delivery information
• Ensuring first call resolution by addressing customer concerns independently
• Up-selling and promoting new products, discounts, and specials
• Collaborating with internal teams and other departments professionally and respectfully
• Maintaining accurate documentation and following company policies
• Supporting cash applications, collections, and customer research as needed
• Escalating issues and informing management of any problems or customer complaints
• Performing additional duties as assigned to support team goals and service excellence.

Note: This position operates within a union environment, emphasizing teamwork and adherence to collective bargaining agreements.

Top Requirements:

• High school diploma or GED, with 1-3 years of experience in a high-volume inbound call center
• Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with internet navigation
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask and meet deadlines
• Self-motivated with flexibility to work scheduled shifts and maintain excellent attendance

About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and a diverse client base ranging from Fortune 500 companies to government agencies, we provide opportunities that help professionals grow their careers while making meaningful impacts.

When you work with us, you're choosing a company that invests in your success, celebrates your achievements, and connects you to rewarding roles with leading organizations nationwide. We understand your goals and strive to match you with positions that align with your skills and career aspirations. Our dedicated team offers competitive pay, comprehensive health coverage, 401(k) plans, and ongoing support.

Seneca Resources is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.