Call Center Agent

Ski Butternut Call Center Agent

Ski Butternut's Call Center agents are an essential point of contact for guests. Call Center agents play a vital role in crafting our guests' experience. Our agents are enthusiastic experts at guiding guests to the appropriate lesson products.

Responsibilities:

• Book and sell private lessons using Siriusware's point-of-sale system.
• Manage guest payments and refunds, ensuring secure and accurate credit card transactions.
• Answer and place phone calls; monitor and respond to voicemails.
• Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries.
• Proactively address and resolve guest questions and concerns.
• Complete daily close-out procedures for reservation stations.

Qualifications:

• Excellent communication skills: Build meaningful connections with guests.
• A passion for helping guests: Match guests with the ideal lesson for a positive on-snow experience.
• Strong product knowledge: Understand all Snowsports School offerings, including age requirements, costs, and skill levels.
• Ability to manage guest expectations: Set realistic expectations to ensure guest satisfaction.
• Problem-solving skills: Address and resolve guest inquiries and issues efficiently.
• Self-starter: Work independently and make decisions based on the department's stated policies and procedures.