Field Service Technician

Industrial Food Processing Equipment Technician

Imagine being able to meet your leader BEFORE applying! Location: Shop-Based in Billerica with Nationwide (limited international) Travel: Approximately 5060% (Primarily MondayFriday) Compensation: $80,000 $100,000 Base Salary + Travel Per Diem + Overtime Opportunity

Mission of the Role: This position exists to build, commission, troubleshoot, and optimize industrial food processing equipment for major North American manufacturers. When production lines go down, the cost can exceed $40+ per minute. The mission of this role is to ensure equipment is assembled correctly, commissioned efficiently, and supported professionallyminimizing downtime and maximizing customer confidence. You are not only servicing machineryyou are representing the organization in the field.

Why This Role Matters: As demand grows, we need a technician who can: Take ownership of full equipment builds in the shop Travel to customer facilities to commission and train Diagnose and troubleshoot PLC-driven systems Deliver a high-level, professional customer experience

This hybrid role is ideal for someone who values both structured shop work and the autonomy and visibility of field service.

What Success Looks Like (Performance Objectives): Within the first year, you will: 1. Own Equipment Builds in the Shop Take full responsibility for assembling assigned machinery in your bay. Perform mechanical assembly, panel mounting, and field wiring on energized 480V systems. 2. Commission Equipment Nationwide Travel MondayFriday to install and commission equipment at customer facilities across the U.S. (occasional international travel possible). Ensure safe startup, operational accuracy, and production readiness. 3. Troubleshoot Controls & PLC Systems Diagnose issues using laptop-based tools. Work primarily with Allen Bradley systems (MicroLogix transitioning to CompactLogix), HMIs, and variable frequency drives. 4. Train Operators & Maintenance Teams Provide hands-on instruction to operators, maintenance, and sanitation teams. Help customers optimize product performance and machine efficiency. 5. Support Maintenance & Breakdowns Respond to scheduled maintenance shutdowns and occasional short-notice service calls. 6. Represent the Brand Professionally Be the trusted technical expert customers call first. Field service drives long-term growth.

The Bottom Line: This is not a road-warrior-only position, and it's not a static bench technician role. It's a balanced, high-impact technical position for someone who wants ownership, travel, and the opportunity to become a trusted technical authority in a specialized industrial space. If you take pride in solving problems, enjoy working directly with customers, and want a mix of shop-based build work and field executionthis role delivers both challenge and growth.

Requirements: Electrical & Controls (Preferred Strength) Experience working with 480V industrial systems Comfortable performing field wiring to motors and drives PLC troubleshooting experience (Allen Bradley preferred) Ability to modify/load programs and troubleshoot HMIs Understanding of VFDs and motor control systems Comfortable using a laptop for diagnostics Mechanical Light fabrication and mechanical assembly Proficient with hand tools (ratchets, wrenches, sockets) Ability to install pumps, motors, and components Ability to read electrical and mechanical drawings Ideal Profile Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard. Naturally curious and mechanically inclined Electrically biased with strong troubleshooting mindset Calm under pressure when equipment is down Professional and confident with customers Comfortable working independently Enjoys variety: shop structure + field autonomy

Travel Expectations 5060% travel Typically depart Monday morning, return Friday Installations usually last one week Occasional short-notice travel for breakdown response Limited international travel possible

Work Environment Small, hands-on team (23 technicians) Each technician owns their machine build Direct access to a technically experienced, hands-on manager High accountability, high visibility

Benefits Base Salary: $80,000 $100,000 (commensurate with experience) Overtime eligibility Travel per diem Health benefits Paid time off Professional development and cross-training