Production Support Analyst

Production Support Analyst

The Production Support Analyst works in Enterprise Support Services and shares in the responsibility for the day-to-day support of internal and external applications including vendor integrated solutions and data feeds. This position is responsible for the timely resolution of system issues which impacts client accessibility, and the effectiveness of business units in performing their essential functions.

The PSA also:

Participates in re-platforming and re-engineering efforts essential to ongoing system support, staying abreast of business and technological changes. Documents requirements due to re-engineering of applications, translates into functional and/or technical specifications, writes and executes test cases and plans, oversees the testing process, and maintains vendor relationships for implementation and issue resolution when necessary. Acts a team leader for application management projects, or a portion of a project, with small budgets of a short duration including but not limited to end of life activities, decommissioning tasks and vulnerability remediation.

System responsibilities may include:

Applications Used in Servicing External Customers Internal associate applications, Trading and Financial systems Applications utilizing AWS managed services Monitoring and restoration of service related to supported applications and supporting system infrastructure.

Additional Job Details:

Adaptable and able to learn quickly Excellent verbal and written communication skills Strong troubleshooting/problem solving skills Ability to function independently, as well as in a team environment Driven to provide a high level of customer service and to reduce ongoing costs Initiative, motivation, responsibility, accountability Ability to effectively and efficiently handle multiple tasks Sound judgment and decision-making skills Experience with relational databases, especially Oracle and DB2 Experience with IBM WebSphere Application Server (WAS) v6 and v7 Experience with Microsoft Server Experience with Unix Operating Systems such as Solaris, AIX Experience with scripting languages such as Perl and C/K-Shell Networking experience preferred AWS Certification preferred ServiceNow experience is preferred. Experience with vendor hosted applications preferred. Experience with monitoring tools such as New Relic, CloudWatch and Splunk preferred.