Administrative Assistant - MARTA Eligibility

Job Description

Job Description

Administrative Assistant - MARTA Eligibility 

The role of the Eligibility Administrative Assistant is to provide a wide variety of technical and administrative functions involving the eligibility determination for participation in MARTA’s Mobility program and to also provide information and assistance to the Eligibility Specialist regarding customer’s eligibility status. 

Company Background  

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.  

We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community. 

Primary Duties and Responsibilities  

• Explain Mobility program and eligibility requirements to applicants. 

• Screen and process applications and consider various factors to determine program eligibility. 

• Notify applicants and program participants of eligibility status and updates related to the certification process. 

• Maintain various records within database, enters and retrieves data; ensures reliability of database; scans documents and maintains electronic files. 

• Attends department meetings; participates in a variety of mandatory training activities. 

Qualifications & Skills  

• Experience conducting information-gathering relating to ADA Paratransit eligibility, or related health care 

• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint). 

• Knowledge of the public transportation system & services is preferable. 

• Perform all other related duties as assigned. 

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. 

• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population. 

• Ability to be trained in administering a variety of tasks and assignments. 

• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters. 

• Good customer service skills. 

• Desire to learn additional programs. 

• Excellent organizational and multi-tasking skills. 

• Ability to work flexible hours. 

• Ability to adapt to a rapidly changing environment. 

• Ability to work under limited supervision. 

• Ability to make clear and factual observations. 

• Additional language skills are preferred. 

• Ability to maintain a high level of confidentiality. 

Job Requirements  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 

Benefits  

Vectour is proud to offer: 

• Competitive Pay 

• Advancement Opportunities 

• Medical, Dental, Vision, Disability and Life Insurance 

• 401K With Employer Match 

• 7 Paid Holidays 

• Paid Sick Leave 

• Paid Vacation 

• Great Coworkers! 

Salary  

• $22.00 per hour 

• Paid biweekly. 

Proposed Hours + Travel  

• On-site; Full-Time 

• Monday – Friday – 8:00 a.m. - 4:30 p.m. 

• MARTA Eligibility – 2327 Garson Drive, Atlanta, GA 30318 

Disclaimer  

The duties and responsibilities listed above are subject to change and may not reflect all tasks required.  You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. 

Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

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