Intake Coordinator

Job Description

Job Description

Capstone Home Health is seeking a detail-oriented and organized Intake Coordinator to manage incoming referrals and coordinate the admission process for home health services. This role is essential in ensuring timely, accurate intake processing while delivering excellent communication with referral sources, patients, and internal staff.

Key Responsibilities

• Receive and process new patient referrals from hospitals, physicians, and community partners
• Verify patient information, insurance eligibility, and service needs
• Coordinate start of care (SOC) visits within required timeframes
• Communicate with referral sources regarding acceptance, delays, or additional needs
• Ensure all required documentation is obtained prior to admission
• Enter and maintain accurate patient information in EMR systems
• Collaborate with clinical staff to ensure appropriate service planning
• Track and follow up on pending referrals and incomplete documentation
• Maintain compliance with Medicare, Medicaid, and agency policies
• Provide exceptional customer service to patients and referral partners

Qualifications

• Experience in home health intake, medical office intake, or healthcare coordination preferred
• Knowledge of Medicare/Medicaid guidelines and home health eligibility requirements
• Strong organizational and multitasking skills
• Excellent communication and phone etiquette
• Proficiency with EMR systems
• Ability to work in a fast-paced environment and meet deadlines
• High attention to detail and problem-solving skills

Preferred Qualifications

• Prior experience in home health or hospice intake
• Familiarity with insurance verification and authorization processes
• Bilingual (English/Spanish) is a plus

Work Environment

• Fast-paced healthcare setting
• Frequent communication via phone, email, and EMR systems
• Team-oriented environment with clinical and administrative collaboration

Capstone Home Health is a Florida-based home health agency dedicated to delivering high-quality, compassionate care that enables individuals to remain safe, independent, and comfortable in their homes. We proudly serve clients and families across Northeast Florida with a patient-centered approach grounded in professionalism, integrity, and clinical excellence.

Our services include, personal care, homemaker services, respite care, CNA/HHA support, and skilled nursing and therapy services, tailored to meet the unique needs of each client. Capstone Home Health partners closely with clients, families, caregivers, physicians, and community providers to ensure continuity of care and positive outcomes.

Company Description

Capstone Home Health is a Florida-based home health agency dedicated to delivering high-quality, compassionate care that enables individuals to remain safe, independent, and comfortable in their homes. We proudly serve clients and families across Northeast Florida with a patient-centered approach grounded in professionalism, integrity, and clinical excellence.\r\n\r\nOur services include, personal care, homemaker services, respite care, CNA/HHA support, and skilled nursing and therapy services, tailored to meet the unique needs of each client. Capstone Home Health partners closely with clients, families, caregivers, physicians, and community providers to ensure continuity of care and positive outcomes.